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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Every telecommunications device supplied by the establishment must have the capability to make a 911 call. Additionally, a legitimate callback number needs to be supplied to the Public Safety Answering Point (PSAP) operator. The current premise-based phone system must enable all users to contact 911 without restrictions. Once the call is initiated, Homisco's solution will take over. According to Kari’s Law, it is essential to notify more than just Emergency Services when a user dials 911. Homisco can enhance your fundamental phone system to facilitate various types of alerts, including phone calls to Administrative Staff present on-site, calls to off-site numbers, on-screen notifications to computers located on the premises, text messages sent to any SMS-capable cellular device, and email alerts to any designated email addresses. Furthermore, Ray Baum’s Act stipulates that when a 911 call is made, it must also transmit precise location details about the caller. This means that the call must convey information such as room number, floor number, and any relevant building or wing identifiers. Ensuring compliance with these laws is crucial for safety and effective emergency response.

Description

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

Integrations

Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

Pricing Details

$10,000 one-time payment
Free Trial
Free Version

Pricing Details

$25 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Homisco

Website

www.homisco.com

Vendor Details

Company Name

PhoneIQ

Founded

2018

Country

United States

Website

www.phoneiq.co

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Alternatives

Alternatives

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TeleCMI

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