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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Hives offers a straightforward solution for gathering, developing, and prioritizing ideas within your organization. This innovative platform allows you to collect, arrange, and oversee all necessary ideas, insights, and feedback, empowering you to collaboratively shape the future and enhance decision-making processes. By facilitating end-to-end innovation management, Hives enables you to tackle your most pressing challenges with contributions from the key individuals in your team. Your employees possess a wealth of brilliant ideas; leveraging these can significantly advance your business growth. Identifying the most effective ideas to address challenges and prepare for future opportunities can often be daunting. However, with Hives, engaging stakeholders and obtaining essential insights becomes a seamless process, beneficial for anyone involved in innovation, sustainability, quality assurance, business development, or related fields. Organizing your tasks should not pose a major hurdle; with Hives, simply establish the desired channels and embark on the projects that will help you start exploring new possibilities. This platform not only simplifies idea management but also fosters a culture of collaboration and creativity among your team members.

Description

Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce Agentforce Service
Zoho CRM

Integrations

Salesforce Agentforce Service
Zoho CRM

Pricing Details

$12 per month
Free Trial
Free Version

Pricing Details

$1 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hives.co

Country

Sweden

Website

www.hives.co

Vendor Details

Company Name

Zailab

Founded

2013

Country

Ireland

Website

www.zailab.com

Product Features

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

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ID8 Enterprise

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Alternatives