Compare Hitrak vs. Xtreme IVR Telephone Locator

Hitrak is an innovative transport management system (TMS) driven by artificial intelligence, designed specifically for freight carriers, effectively serving as a digital replica of your operations by seamlessly connecting quoting, dispatching, delivering, and invoicing into a cohesive process. Developed in New Zealand and catering to businesses throughout New Zealand, Australia, and the Pacific, it eliminates the need for spreadsheets and phone-based dispatch systems by utilizing automated, event-driven tracking that significantly reduces manual paperwork and prevents revenue loss. Carriers experience remarkable efficiencies, achieving up to 95% automation in dispatch processes, a 90% reduction in the need to chase proof-of-delivery, and a decrease of 25–50% in call-center traffic, all while managing over 5,000 shipments daily with an impressive uptime of 99.95%. The system features real-time dashboards that offer detailed insights into vehicle-level costs, margins, and fuel consumption for each run. As an API-first platform, Hitrak easily integrates with existing telematics, payroll systems, fuel management, and accounting software, ensuring a smooth transition and enhanced operational efficiency. Created by industry professionals for their peers, it has earned the trust of leading New Zealand carriers, including renowned companies like Big Chill and MD Freighting, which underscores its reliability and effectiveness in the field.

For any business operating multiple physical outlets, establishing a phone-based store locator is essential. Customers often seek immediate access to location details when they call, and a phone-based locator fulfills that need efficiently. By implementing such a system, customers can quickly obtain directions to the closest store, ensuring they save valuable time while receiving reliable information. This approach not only enhances their experience but also boosts customer satisfaction and fosters loyalty. Furthermore, it guarantees that customers won't feel lost or frustrated, significantly elevating their overall interaction with the business. The integration of Xtreme Locator with your phone system is a straightforward process; you simply need to configure a menu prompt that directs calls asking for dealer locations to your Xtreme IVR number. Once the call is routed, Xtreme Locator handles everything seamlessly, providing a hassle-free solution for both the business and its customers. Ultimately, this technology can be a game changer in enhancing customer service and operational efficiency.