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Average Ratings 1 Rating

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support

Description

Hitch is the only platform that allows talent visibility, planning and adaptability at scale. You can fill jobs and projects in days, not months, and keep your top talent for longer. Channel resources to high-need areas. Reduce recruiting and onboarding costs by a significant amount. Reduce the need to maintain a large skill pool, improve employee experience, and support organizational assessment projects. Automate mentoring, career-building, and employee engagement. To incubate new ideas, cross-functional teams are used to create micro-communities. You will see talent flourish and unleash potential. To drive innovation and break down silos, build dynamic teams. All aspects of high-level planning, such as skill supply and demand mapping and analytics, through to career planning, mentoring, and career planning. Our fully customizable platform interprets, matches, and recommends based upon real human behavior, profiles, job postings and project work.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Asana Yes 
Cegid Talentsoft Yes 
HireVue Yes 
Jira Yes 
Jobvite Yes 
Lever Yes 
Microsoft Teams Yes 
Oracle Fusion Cloud HCM Yes 
Paycor Yes 
Paylocity Yes 
SAP SuccessFactors Yes 
ShipBob No 
Slack Yes 
Workday HCM Yes 

Integrations

Amazon Web Services (AWS) No 
Asana No 
Cegid Talentsoft No 
HireVue No 
Jira No 
Jobvite No 
Lever No 
Microsoft Teams No 
Oracle Fusion Cloud HCM No 
Paycor No 
Paylocity No 
SAP SuccessFactors No 
ShipBob Yes 
Slack No 
Workday HCM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hitch Works

Founded

2017

Country

United States

Website

hitch.works/

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Talent Marketplace

360 Degree Feedback Yes 
Career Goals Yes 
Career Pathing Yes 
Gigs / Opportunities Yes 
Learning Modules No 
Mentors Yes 
Reporting / Analytics Yes 
Skill Gap Analysis Yes 
Talent Mobility Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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