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Description
Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support!
Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.
Description
Helpy Chat serves as an innovative generative AI platform tailored for businesses and institutions, merging various AI models and essential work tools into a cohesive workspace. Teams have the flexibility to select from top-notch models, including ChatGPT, Claude, and Gemini, based on the specific requirements of their tasks, while also having the ability to integrate proprietary models and maintain a consistent workflow despite the introduction of new technologies. The platform features built-in agents that assist with repetitive tasks such as document drafting and material research, alongside integrated tools that streamline the creation of presentation drafts, image generation, organization of tables and figures into user-friendly charts, quiz and course material production, and comprehensive research that synthesizes background information into organized reports. Helpy Chat aims to unify disparate AI activities onto a single interface, empowering administrators with organization-wide oversight over access and usage. Departments and teams can be structured in alignment with the company's hierarchy, which allows admins to assess permissions, track usage trends, and gain insights into how AI tools are being utilized across various groups while fostering collaboration among teams. This holistic approach not only enhances productivity but also encourages a more efficient use of AI resources within the organization.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
ChatGPT
No
Claude
No
Claude Opus 4
No
Claude Sonnet 4
No
GPT-5
No
GPT-5 mini
No
Gemini
No
Integrations
ChatGPT
Yes
Claude
Yes
Claude Opus 4
Yes
Claude Sonnet 4
Yes
GPT-5
Yes
GPT-5 mini
Yes
Gemini
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$218.30 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Helpy.io, Inc.
Founded
2016
Country
United States
Website
helpy.io
Vendor Details
Company Name
Elice
Founded
2016
Country
Korea
Website
elice.io/en/ax/ai-helpy-chat
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes