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Description

Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support! Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.

Description

Helpy Chat serves as an innovative generative AI platform tailored for businesses and institutions, merging various AI models and essential work tools into a cohesive workspace. Teams have the flexibility to select from top-notch models, including ChatGPT, Claude, and Gemini, based on the specific requirements of their tasks, while also having the ability to integrate proprietary models and maintain a consistent workflow despite the introduction of new technologies. The platform features built-in agents that assist with repetitive tasks such as document drafting and material research, alongside integrated tools that streamline the creation of presentation drafts, image generation, organization of tables and figures into user-friendly charts, quiz and course material production, and comprehensive research that synthesizes background information into organized reports. Helpy Chat aims to unify disparate AI activities onto a single interface, empowering administrators with organization-wide oversight over access and usage. Departments and teams can be structured in alignment with the company's hierarchy, which allows admins to assess permissions, track usage trends, and gain insights into how AI tools are being utilized across various groups while fostering collaboration among teams. This holistic approach not only enhances productivity but also encourages a more efficient use of AI resources within the organization.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ChatGPT No 
Claude No 
Claude Opus 4 No 
Claude Sonnet 4 No 
GPT-5 No 
GPT-5 mini No 
Gemini No 

Integrations

ChatGPT Yes 
Claude Yes 
Claude Opus 4 Yes 
Claude Sonnet 4 Yes 
GPT-5 Yes 
GPT-5 mini Yes 
Gemini Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$218.30 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Helpy.io, Inc.

Founded

2016

Country

United States

Website

helpy.io

Vendor Details

Company Name

Elice

Founded

2016

Country

Korea

Website

elice.io/en/ax/ai-helpy-chat

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

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