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Description
Helply serves as an AI-driven customer support platform designed to automate basic helpdesk operations, effectively manage common inquiries from start to finish, and lessen the overall support workload without the need to overhaul existing frameworks. The platform learns continuously from your support tickets, knowledge base articles, and other internal documents, enhancing its precision as it evolves over time, while also boasting compatibility with well-known help desk software such as Zendesk, Groove, Freshdesk, and Help Scout. In addition to providing answers, Helply offers advanced functionalities by performing tangible “Actions,” which include checking order statuses, retrieving invoice or account information, adjusting settings, sending emails, initiating workflows through API calls, and assisting customers through complex support processes. The platform also features a customizable agent persona, adjustable tone, escalation protocols, intelligent routing, conversation analytics, and a Gap Finder tool that pinpoints outdated or absent help resources, thereby enhancing your knowledge base. With its comprehensive capabilities, Helply not only streamlines the customer support experience but also ensures that the support team can focus on more complex tasks that require human intervention.
Description
Numerous organizations rely on SweetHawk, the premier Zendesk app partner, to maximize the benefits of their Zendesk investments. With SweetHawk's top-tier, user-friendly Zendesk applications, users can develop workflow and automation processes that enhance Zendesk's capabilities, enabling a variety of use cases that may not have been feasible otherwise. Since its inception in 2015, SweetHawk has distinguished itself in the Zendesk marketplace by creating over 15 exceptional workflow applications. Our unwavering commitment to Zendesk has resulted in thousands of 5-star ratings and empowered countless agents across various sectors. The tasks app we offer simplifies the automation of task lists and workflows for diverse applications such as project management, HR processes, and change management. By eliminating cumbersome manual workflows, users can significantly boost their productivity levels. Additionally, our platform allows for the creation of flexible, enforceable, and auditable approval processes tailored for any Zendesk workflow. This ensures that all necessary approvals are efficiently managed, enhancing both sales and support operations. Embrace a new era of streamlined processes and improved efficiency with SweetHawk’s innovative solutions.
API Access
Has API
API Access
Has API
Integrations
Zendesk
Freshdesk
Google Calendar
Groove
Help Scout
Microsoft 365
Integrations
Zendesk
Freshdesk
Google Calendar
Groove
Help Scout
Microsoft 365
Pricing Details
$32 per month
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helply
Country
United States
Website
helply.com
Vendor Details
Company Name
SweetHawk
Founded
2015
Website
sweethawk.com
Product Features
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
