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Description
Helply serves as an AI-driven customer support platform designed to automate basic helpdesk operations, effectively manage common inquiries from start to finish, and lessen the overall support workload without the need to overhaul existing frameworks. The platform learns continuously from your support tickets, knowledge base articles, and other internal documents, enhancing its precision as it evolves over time, while also boasting compatibility with well-known help desk software such as Zendesk, Groove, Freshdesk, and Help Scout. In addition to providing answers, Helply offers advanced functionalities by performing tangible “Actions,” which include checking order statuses, retrieving invoice or account information, adjusting settings, sending emails, initiating workflows through API calls, and assisting customers through complex support processes. The platform also features a customizable agent persona, adjustable tone, escalation protocols, intelligent routing, conversation analytics, and a Gap Finder tool that pinpoints outdated or absent help resources, thereby enhancing your knowledge base. With its comprehensive capabilities, Helply not only streamlines the customer support experience but also ensures that the support team can focus on more complex tasks that require human intervention.
Description
Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Pricing Details
$32 per month
Free Trial
Free Version
Pricing Details
$8/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helply
Country
United States
Website
helply.com
Vendor Details
Company Name
Screendesk
Founded
2022
Country
United Kingdom
Website
screendesk.io
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
