Average Ratings 49 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Secure file transfer across multiple protocols ensures that data remains protected during transit. It offers remote management capabilities and is compatible with Windows, Linux, and Mac operating systems. The secure file transfer server safeguards information with support for protocols such as SSH2, SFTP, FTPS, and HTTPS. Users and groups can benefit from detailed access control, while remote administration is facilitated through SSH2. The setup process is straightforward, allowing for immediate functionality without extensive configuration. Seamlessly integrating with Windows Active Directory and LDAP, it provides enterprise-level reliability that users can trust without constant oversight. The software is designed to work with clients adhering to open standards for SSH2, SFTP, FTPS, or HTTPS. With its multi-platform capabilities, it operates efficiently on physical servers, virtual machines, and in cloud environments. Licensing is based on connection usage, making it a cost-effective choice for businesses. The support team is dedicated and highly skilled, ensuring prompt assistance begins even during the evaluation phase. Furthermore, administrators can manage access to VShell services for users or groups, allowing for granular permissions tailored to organizational needs. This flexibility in access management enhances security and usability for diverse user requirements, ultimately leading to improved operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
LDAP No 

Integrations

Active Directory Yes 
LDAP Yes 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

VanDyke Software

Country

United States

Website

www.vandyke.com/products/vshell/index.html

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Managed File Transfer (MFT)

API Integration No 
Authentication / Auditing No 
Compression No 
Data Sharing No 
Data Transmission Protocol Integration No 
Database Management No 
Encryption Support No 
Fail-Over / Load Balancing No 

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