Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Secure file transfer across multiple protocols ensures that data remains protected during transit. It offers remote management capabilities and is compatible with Windows, Linux, and Mac operating systems. The secure file transfer server safeguards information with support for protocols such as SSH2, SFTP, FTPS, and HTTPS. Users and groups can benefit from detailed access control, while remote administration is facilitated through SSH2. The setup process is straightforward, allowing for immediate functionality without extensive configuration. Seamlessly integrating with Windows Active Directory and LDAP, it provides enterprise-level reliability that users can trust without constant oversight. The software is designed to work with clients adhering to open standards for SSH2, SFTP, FTPS, or HTTPS. With its multi-platform capabilities, it operates efficiently on physical servers, virtual machines, and in cloud environments. Licensing is based on connection usage, making it a cost-effective choice for businesses. The support team is dedicated and highly skilled, ensuring prompt assistance begins even during the evaluation phase. Furthermore, administrators can manage access to VShell services for users or groups, allowing for granular permissions tailored to organizational needs. This flexibility in access management enhances security and usability for diverse user requirements, ultimately leading to improved operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Active Directory
LDAP
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
VanDyke Software
Country
United States
Website
www.vandyke.com/products/vshell/index.html
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Managed File Transfer (MFT)
API Integration
Authentication / Auditing
Compression
Data Sharing
Data Transmission Protocol Integration
Database Management
Encryption Support
Fail-Over / Load Balancing