Average Ratings 49 Ratings

Total
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support

Average Ratings 0 Ratings

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support

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

TLanX is an innovative peer-to-peer mesh VPN designed for secure private networking that eliminates the need for centralized gateways by enabling devices to connect directly with robust end-to-end encryption and automatic relay fallback. This technology operates seamlessly behind home routers, firewalls, CGNAT, and cloud VMs without the requirement for port forwarding. Its extensive features include detailed access control lists that can be tailored by device, network, protocol, port, and schedule, alongside a private DNS that allows for custom internal records. Additionally, it boasts smart routing capabilities with automatic path optimization, support for multiple networks with isolated IP spaces, and the ability to advertise site-to-site subnets with high availability failover. TLanX also supports Layer 2/VLAN configurations, including 802.1Q, trunk ports, and MAC learning, while providing fleet management options like remote restart, mandatory updates, health monitoring, and live traffic metrics. The platform offers native agents compatible with Windows, Linux, and macOS, and its free plan accommodates up to five devices and two networks, making it accessible for various users. Ultimately, TLanX stands out as a comprehensive solution for those seeking a reliable and versatile VPN service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Pricing Details

Free
Free plan; paid plans per seat
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

TLanX

Founded

2024

Country

Vietnam

Website

tlanx.com

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

VPN

Anonymous Browsing No 
DNS Leak Protection No 
For Digital Security No 
For Financial Security No 
For Gaming No 
For Streaming No 
Kill Switch No 
Multi-Language No 
Multi-Protocol No 
Peer-to-Peer No 
Policy Management No 
Remote Access No 
Web Inspection No 
White Label No 

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