Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
TLanX is an innovative peer-to-peer mesh VPN designed for secure private networking that eliminates the need for centralized gateways by enabling devices to connect directly with robust end-to-end encryption and automatic relay fallback. This technology operates seamlessly behind home routers, firewalls, CGNAT, and cloud VMs without the requirement for port forwarding. Its extensive features include detailed access control lists that can be tailored by device, network, protocol, port, and schedule, alongside a private DNS that allows for custom internal records. Additionally, it boasts smart routing capabilities with automatic path optimization, support for multiple networks with isolated IP spaces, and the ability to advertise site-to-site subnets with high availability failover. TLanX also supports Layer 2/VLAN configurations, including 802.1Q, trunk ports, and MAC learning, while providing fleet management options like remote restart, mandatory updates, health monitoring, and live traffic metrics. The platform offers native agents compatible with Windows, Linux, and macOS, and its free plan accommodates up to five devices and two networks, making it accessible for various users. Ultimately, TLanX stands out as a comprehensive solution for those seeking a reliable and versatile VPN service.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
Free
Free plan; paid plans per seat
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
TLanX
Founded
2024
Country
Vietnam
Website
tlanx.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
VPN
Anonymous Browsing
No
DNS Leak Protection
No
For Digital Security
No
For Financial Security
No
For Gaming
No
For Streaming
No
Kill Switch
No
Multi-Language
No
Multi-Protocol
No
Peer-to-Peer
No
Policy Management
No
Remote Access
No
Web Inspection
No
White Label
No