Average Ratings 48 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
SecureCRT, available for Windows, Mac, and Linux, offers reliable terminal emulation tailored for IT professionals, enhancing efficiency through sophisticated session management and various methods to automate tedious tasks. This robust application ensures secure remote access, file transfers, and data tunneling for all members of your team. Whether transitioning from Telnet or Terminal, or in search of a more versatile secure remote access solution, SecureCRT is a tool that can be used extensively throughout your day. With its dependable SSH security, comprehensive session management, and advanced scripting capabilities, SecureCRT is designed to significantly boost your productivity. Users can easily highlight specific words, phrases, or substrings within the session window, aiding in the identification of mistakes in log files or streaming outputs while also emphasizing prompts. Additionally, support for regular expressions simplifies the process of highlighting elements such as IP addresses, and various keyword display attributes like bold, reverse video, and color can be mixed and matched for enhanced visibility. Overall, this powerful tool stands out as an essential resource for professionals seeking to optimize their workflow.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
VanDyke Software
Country
United States
Website
www.vandyke.com/products/securecrt/index.html
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback