HelpWire
5.0 out of 5 starsPeerlify
5.0 out of 5 starsAverage Ratings 50 Ratings
Average Ratings 1 Rating
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Peerlify provides a robust mesh VPN solution that facilitates connections between computers, servers, and cloud systems through a secure and encrypted private network, eliminating the need for public IP addresses, traditional VPN gateways, or port forwarding.
Tailored for developers, IT professionals, and businesses, this platform allows for secure remote access to infrastructure across various networks, including those with devices situated behind NAT and firewalls.
Notable features encompass peer-to-peer encrypted connections, seamless automatic NAT traversal, encrypted relay fallback solutions, identity-based authentication, and detailed access control lists (ACLs).
Additionally, Peerlify includes device management, single sign-on (SSO) integration, remote desktop capabilities, audit logs, and a centralized web management console for ease of use.
The platform is compatible with Windows, macOS, and Linux, and offers command-line interface (CLI) tools, REST API access, and extensive automation features.
Peerlify also provides a free plan along with scalable paid options to accommodate teams and organizations of varying sizes. This flexibility ensures that users can find a plan that meets their specific needs while benefiting from the platform's security and efficiency.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
GitHub
No
Google
No
Microsoft Entra ID
No
Okta
No
Pricing Details
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Trial
No
Free Version
Yes
Pricing Details
$0
Personal is free for up to 3 users and 50 devices. Personal+ is $12.50/month or $150/year. Team is $5/user/month or $60/user/year; Business is $13.33/user/month or $160/user/year. Annual subscriptions include two months free. Paid plans include a 14-day trial. Nonprofit and education organizations receive 50% off the Team plan.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
Peerlify Inc.
Founded
2026
Country
Canada
Website
peerlify.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
VPN
Anonymous Browsing
No
DNS Leak Protection
No
For Digital Security
No
For Financial Security
No
For Gaming
No
For Streaming
No
Kill Switch
No
Multi-Language
No
Multi-Protocol
No
Peer-to-Peer
No
Policy Management
No
Remote Access
No
Web Inspection
No
White Label
No