HelpWire Reviews

HelpWire

5.0 out of 5 stars
Peerlify Reviews

Peerlify

5.0 out of 5 stars

Average Ratings 50 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Average Ratings 1 Rating

Total 5 out of 5 stars
ease 4 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Peerlify provides a robust mesh VPN solution that facilitates connections between computers, servers, and cloud systems through a secure and encrypted private network, eliminating the need for public IP addresses, traditional VPN gateways, or port forwarding. Tailored for developers, IT professionals, and businesses, this platform allows for secure remote access to infrastructure across various networks, including those with devices situated behind NAT and firewalls. Notable features encompass peer-to-peer encrypted connections, seamless automatic NAT traversal, encrypted relay fallback solutions, identity-based authentication, and detailed access control lists (ACLs). Additionally, Peerlify includes device management, single sign-on (SSO) integration, remote desktop capabilities, audit logs, and a centralized web management console for ease of use. The platform is compatible with Windows, macOS, and Linux, and offers command-line interface (CLI) tools, REST API access, and extensive automation features. Peerlify also provides a free plan along with scalable paid options to accommodate teams and organizations of varying sizes. This flexibility ensures that users can find a plan that meets their specific needs while benefiting from the platform's security and efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

GitHub No 
Google No 
Microsoft Entra ID No 
Okta No 

Integrations

GitHub Yes 
Google Yes 
Microsoft Entra ID Yes 
Okta Yes 

Pricing Details

$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Trial No 
Free Version Yes 

Pricing Details

$0
Personal is free for up to 3 users and 50 devices. Personal+ is $12.50/month or $150/year. Team is $5/user/month or $60/user/year; Business is $13.33/user/month or $160/user/year. Annual subscriptions include two months free. Paid plans include a 14-day trial. Nonprofit and education organizations receive 50% off the Team plan.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Peerlify Inc.

Founded

2026

Country

Canada

Website

peerlify.com

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

VPN

Anonymous Browsing No 
DNS Leak Protection No 
For Digital Security No 
For Financial Security No 
For Gaming No 
For Streaming No 
Kill Switch No 
Multi-Language No 
Multi-Protocol No 
Peer-to-Peer No 
Policy Management No 
Remote Access No 
Web Inspection No 
White Label No 

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HelpWire Reviews

HelpWire

Electronic Team, Inc.
5.0 out of 5 stars