Average Ratings 48 Ratings

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ease
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support

Average Ratings 0 Ratings

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Metered TURN offers a comprehensive TURN-as-a-Service solution tailored for WebRTC applications globally. In scenarios where establishing a direct peer-to-peer connection is problematic—such as with symmetric NATs, corporate firewalls, and carrier-grade NAT—a TURN server is essential for relaying audio, video, and data. With an expansive dedicated TURN network spanning over 31 regions and more than 100 edge Points of Presence, Metered ensures a median relay latency of under 30 milliseconds and maintains an impressive uptime target of 99.999%. Additionally, it provides detailed bandwidth analytics for each account. The service supports STUN, TURN, and TURNS (TURN-over-TLS) on ports 80 and 443, utilizing both UDP and TCP protocols to effectively navigate restrictive network environments. Furthermore, credentials are dynamically provided via REST, allowing for rapid integration into any WebRTC stack within minutes, enhancing the user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

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Integrations

No details available.

Integrations

No details available.

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial
Free Version

Pricing Details

$99/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Next Path Software Consulting Inc.

Founded

2013

Country

Canada

Website

metered.ca/stun-turn

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

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Electronic Team, Inc.