Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Enable secure remote access for privileged sessions by centralizing, safeguarding, and overseeing remote connections that grant privileged access to essential business systems. This tailored privileged session management solution is designed specifically for enterprises. To maintain productivity, it is crucial for businesses to allow authorized personnel to access vital systems from any location and at any hour. However, providing such access to remote privileged users introduces significant security and privacy risks, and traditional solutions, like VPNs, often fall short due to their lack of flexibility. What contemporary enterprises require is a robust solution that facilitates direct access to every element of their infrastructure, whether in public or private clouds, while implementing detailed access controls, monitoring and recording all activities, along with offering real-time oversight of each privileged session. With ManageEngine Access Manager Plus, organizations can efficiently manage and secure their privileged session access through an intuitive web-based platform. This not only enhances security but also streamlines operational workflows, ensuring that businesses can operate smoothly while maintaining stringent access controls.
API Access
Has API
No
API Access
Has API
No
Integrations
AuthPoint
No
Check Point IPS
No
Check Point Infinity
No
Cisco Duo
No
DNSWatch
No
InsightCloudSec
No
Jira
No
Jira Work Management
No
Nexpose
No
Nucleus
No
Integrations
AuthPoint
Yes
Check Point IPS
Yes
Check Point Infinity
Yes
Cisco Duo
Yes
DNSWatch
Yes
InsightCloudSec
Yes
Jira
Yes
Jira Work Management
Yes
Nexpose
Yes
Nucleus
Yes
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
$495 per year
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
ManageEngine
Country
India
Website
www.manageengine.com/privileged-session-management/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Privileged Access Management
Application Access Control
No
Behavioral Analytics
No
Credential Management
No
Endpoint Management
No
For MSPs
No
Granular Access Controls
Yes
Least Privilege
Yes
Multifactor Authentication
Yes
Password Management
No
Policy Management
No
Remote Access Management
Yes
Threat Intelligence
No
User Activity Monitoring
Yes
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes