Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Kyvion Secure Access is a web-based remote access solution that allows users to securely connect to internal applications, desktops, and servers without the need for a conventional VPN, thus avoiding the expansion of the corporate network. Users access the system via an HTML5-compatible browser over a secure HTTPS connection, with visibility limited to the resources specifically allocated to them. Traditional protocols such as RDP, VNC, SSH, HTTP/S, and Telnet can be maintained within the secure network, eliminating the risk of direct RDP or SSH exposure to the internet. This platform seamlessly integrates with existing systems and identity management services including Active Directory, LDAP, and RADIUS, while offering features like centralized access control, logging, and optional session recording. It can be deployed on-premises, catering to the needs of employees, administrators, and external service providers who require managed access from various devices, including Windows, macOS, Linux, Chromebooks, and tablets. With its robust security measures and user-friendly interface, Kyvion Secure Access ensures that sensitive data remains protected while providing the flexibility that modern workforces demand.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
CentOS
No
Check Point Quantum Next Generation Firewalls (NGFW)
No
Debian
No
Fedora
No
FortiGate NGFW
No
SonicWall Next Generation Firewall
No
Sophos Firewall
No
Ubuntu
No
Windows 11
No
Windows Server
No
Integrations
CentOS
Yes
Check Point Quantum Next Generation Firewalls (NGFW)
Yes
Debian
Yes
Fedora
Yes
FortiGate NGFW
Yes
SonicWall Next Generation Firewall
Yes
Sophos Firewall
Yes
Ubuntu
Yes
Windows 11
Yes
Windows Server
Yes
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
€60/year/user
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
Kyvion GmbH
Country
Germany
Website
kyvion.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No