Average Ratings 49 Ratings

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Average Ratings 0 Ratings

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Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

Description

Kyvion Secure Access is a web-based remote access solution that allows users to securely connect to internal applications, desktops, and servers without the need for a conventional VPN, thus avoiding the expansion of the corporate network. Users access the system via an HTML5-compatible browser over a secure HTTPS connection, with visibility limited to the resources specifically allocated to them. Traditional protocols such as RDP, VNC, SSH, HTTP/S, and Telnet can be maintained within the secure network, eliminating the risk of direct RDP or SSH exposure to the internet. This platform seamlessly integrates with existing systems and identity management services including Active Directory, LDAP, and RADIUS, while offering features like centralized access control, logging, and optional session recording. It can be deployed on-premises, catering to the needs of employees, administrators, and external service providers who require managed access from various devices, including Windows, macOS, Linux, Chromebooks, and tablets. With its robust security measures and user-friendly interface, Kyvion Secure Access ensures that sensitive data remains protected while providing the flexibility that modern workforces demand.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

CentOS No 
Check Point Quantum Next Generation Firewalls (NGFW) No 
Debian No 
Fedora No 
FortiGate NGFW No 
SonicWall Next Generation Firewall No 
Sophos Firewall No 
Ubuntu No 
Windows 11 No 
Windows Server No 
macOS Sonoma No 
macOS Tahoe No 

Integrations

CentOS Yes 
Check Point Quantum Next Generation Firewalls (NGFW) Yes 
Debian Yes 
Fedora Yes 
FortiGate NGFW Yes 
SonicWall Next Generation Firewall Yes 
Sophos Firewall Yes 
Ubuntu Yes 
Windows 11 Yes 
Windows Server Yes 
macOS Sonoma Yes 
macOS Tahoe Yes 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Pricing Details

€60/year/user
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Vendor Details

Company Name

Kyvion GmbH

Country

Germany

Website

kyvion.com

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

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