Average Ratings 49 Ratings
Average Ratings 0 Ratings
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
Description
Effortlessly create native, branded applications for Windows, Mac, and Linux on any machine by utilizing only a few lines in your build script. JWrapper stands out as not just a cost-effective alternative to Excelsior JET, but as an innovative solution for app delivery that enhances your product and simplifies life for both you and your customers. For software companies, safeguarding intellectual property is paramount, and ensuring it remains secure is essential. Rather than selling unrealistic promises of invulnerability, we provide robust code protection that is so effective that even with complete understanding, we would be reluctant to attempt to crack it ourselves. With just a single simple PNG for your icon and splash image, JWrapper takes care of everything else for you, including creating Windows ICO files, MacOS ICNS files, and managing Windows elevation and Mac DMG packaging. Whatever requirements are necessary to ensure the most seamless experience for each platform, JWrapper is equipped to handle them with ease, allowing you to focus on what truly matters—developing your software. Additionally, our intuitive interface streamlines the entire process, making it accessible for developers of all levels.
API Access
Has API
No
API Access
Has API
No
Integrations
Java
No
Pricing Details
$0
The product is completely free of charge, no fees and no ads
Free Trial
Yes
Free Version
Yes
Pricing Details
$2990
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
JWrapper
Country
United States
Website
www.jwrapper.com
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Application Development
Access Controls/Permissions
Yes
Code Assistance
No
Code Refactoring
Yes
Collaboration Tools
Yes
Compatibility Testing
Yes
Data Modeling
Yes
Debugging
No
Deployment Management
Yes
Graphical User Interface
Yes
Mobile Development
No
No-Code
Yes
Reporting/Analytics
Yes
Software Development
No
Source Control
Yes
Testing Management
No
Version Control
No
Web App Development
No