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Average Ratings 15 Ratings

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ease
features
design
support

Description

HelpSmith is a comprehensive help authoring tool that enables users to generate CHM HTML Help files, Web Help systems, printed manuals, Adobe PDF documents, Microsoft Word documents, and ePub eBooks from one source. For those in search of a solution to create a CHM help file, an online Web Help system, or a PDF manual, HelpSmith offers an extensive array of features, including a robust word processor for drafting help topics and a built-in screenshot utility that can automatically capture help for dialog windows. With HelpSmith, you can effortlessly produce a CHM help file, a responsive Web Help system that works seamlessly on both desktop and mobile devices, a printed manual, a PDF document, an ePub eBook, and a Microsoft Word document all from a single source project. Additionally, the included word processor has a spell checker and supports dictionaries in various languages, making it easier to write clear and accurate content. This versatility makes HelpSmith an ideal choice for anyone needing to create comprehensive help documentation in multiple formats.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Analytics
Adobe Document Cloud
C++Builder
Delphi
Disqus
Facebook
Freshdesk
Git
Jira
Jira Work Management
LiveChat
Microsoft 365
Microsoft Word
Olark
SnapEngage
Tidio
Visual Studio
Wufoo
Zendesk

Integrations

Google Analytics
Adobe Document Cloud
C++Builder
Delphi
Disqus
Facebook
Freshdesk
Git
Jira
Jira Work Management
LiveChat
Microsoft 365
Microsoft Word
Olark
SnapEngage
Tidio
Visual Studio
Wufoo
Zendesk

Pricing Details

$199 one-time payment
Free Trial
Free Version

Pricing Details

$6 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HelpSmith

Founded

2010

Country

Canada

Website

www.helpsmith.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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