Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 15 Ratings

Total
ease
features
design
support

Description

HelpSmith is a comprehensive help authoring tool that enables users to generate CHM HTML Help files, Web Help systems, printed manuals, Adobe PDF documents, Microsoft Word documents, and ePub eBooks from one source. For those in search of a solution to create a CHM help file, an online Web Help system, or a PDF manual, HelpSmith offers an extensive array of features, including a robust word processor for drafting help topics and a built-in screenshot utility that can automatically capture help for dialog windows. With HelpSmith, you can effortlessly produce a CHM help file, a responsive Web Help system that works seamlessly on both desktop and mobile devices, a printed manual, a PDF document, an ePub eBook, and a Microsoft Word document all from a single source project. Additionally, the included word processor has a spell checker and supports dictionaries in various languages, making it easier to write clear and accurate content. This versatility makes HelpSmith an ideal choice for anyone needing to create comprehensive help documentation in multiple formats.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Adobe Document Cloud Yes 
C++Builder Yes 
Disqus Yes 
Facebook Yes 
Freshdesk No 
Git Yes 
Jira No 
Jira Work Management No 
LiveChat No 
Microsoft 365 Yes 
Microsoft Word Yes 
Olark No 
RAD Studio Yes 
SnapEngage No 
Tidio No 
Visual Studio Yes 
Wufoo No 
Zendesk No 

Integrations

Google Analytics Yes 
Adobe Document Cloud No 
C++Builder No 
Disqus No 
Facebook No 
Freshdesk Yes 
Git No 
Jira Yes 
Jira Work Management Yes 
LiveChat Yes 
Microsoft 365 No 
Microsoft Word No 
Olark Yes 
RAD Studio No 
SnapEngage Yes 
Tidio Yes 
Visual Studio No 
Wufoo Yes 
Zendesk Yes 

Pricing Details

$199 one-time payment
Free Trial Yes 
Free Version Yes 

Pricing Details

$6 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

HelpSmith

Founded

2010

Country

Canada

Website

www.helpsmith.com

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools No 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control No 
WYSIWIG Editor No 
Webhooks No 
reStructured Text Support No 

Product Features

Help Authoring Tools

Collaboration Tools No 
Content Library No 
Drag & Drop Editing No 
Image Library No 
Import HTML / Word No 
Multi-Format Output No 
Offline Editing No 
Preview Output No 
Screenshot Tool No 
Search No 
Templates No 
Text Editor / Word Processor No 
Translation Tools No 
Version Control No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Software Documentation

Access Roles / User Permissions No 
Automatic Documentation Generation No 
Collaboration Tools Yes 
Docs Web Hosting No 
Feedback Capture No 
Markdown Support No 
Multiple Formats Support No 
Multiple Versions Support No 
Version Control Yes 
WYSIWIG Editor No 
Webhooks Yes 
reStructured Text Support No 

Alternatives

ODFToEPub Reviews

ODFToEPub

Pincette

Alternatives

Universal Knowledge  Reviews

Universal Knowledge

Knowledge Powered Solutions Ltd
MadCap Flare Reviews

MadCap Flare

MadCap Software
PHPKB Reviews

PHPKB

Chadha Software Technologies