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Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
Description
SalesForceSpeed is an innovative sales platform designed to help businesses effectively capitalize on their website traffic right from the start. Utilizing advanced algorithms and comprehensive web analytics, it allows for thorough monitoring of visitor behavior and interactions as they happen. The software delivers real-time insights into both organic and paid traffic sources, along with accurate lead tracking. It also scores website visitors, monitors the pages they visit, and facilitates immediate communication, empowering sales teams to engage in productive dialogues through chat, video calls, phone conversations, and tailored marketing initiatives. By keeping tabs on both registered and unregistered visitors, SalesForceSpeed enables businesses to swiftly connect with potential customers who are most likely to convert. Ultimately, the focus shifts from merely increasing traffic to enhancing customer conversion rates, ensuring meaningful interactions with all visitors. This approach ensures that every website visit is maximized for sales opportunities.
API Access
Has API
API Access
Has API
Integrations
1stContact.ai
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Onsite
Integrations
1stContact.ai
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Onsite
Pricing Details
$12.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Vendor Details
Company Name
Sirma
Founded
1992
Country
Bulgaria
Website
sirma.com/products/customer-intelligence-suite/real-time-sales-software.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
