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Description
HelpOnClick is an innovative cloud-based live chat and help desk software tailored for small and medium-sized enterprises. Its user-friendly interface enables businesses to engage with their website visitors effortlessly, enhancing customer support and boosting sales in the process. The Live Chat software from HelpOnClick comes equipped with a range of features, including real-time traffic tracking, customizable alerts, icons, and messages, a virtual chat agent, as well as compatibility with popular platforms like Facebook, Drupal, WordPress, and Joomla. Furthermore, this solution empowers businesses to create a more interactive and responsive online presence.
Description
LiveSupporti serves as a vital live chat solution that links your website with your customers, facilitating real-time conversations with visitors. Integration is a breeze; simply insert a single line of code into your site and you’re ready to engage with clients. Even when you're not available, you’ll receive offline messages from clients, allowing you to initiate email discussions straight from your dashboard. All communications via live chat are secured with encryption and SSL protection. You'll receive sound alerts and visual notifications when new messages arrive, ensuring you never miss a request. Additionally, you can track the origins of your chat requests effortlessly. The customization options allow you to select colors and design features for your live support chat widget, ensuring it harmonizes perfectly with your website's aesthetic. No coding expertise is necessary for this process, as adjustments can be easily made through the settings page in your live support account, making it accessible for everyone looking to enhance their customer interaction.
API Access
Has API
API Access
Has API
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Salesforce
Shopify
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Mojo Helpdesk
Salesforce
Shopify
Pricing Details
$12.00/month/user
Free Trial
Free Version
Pricing Details
$5 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpOnClick
Founded
2004
Country
United States
Website
www.helponclick.com
Vendor Details
Company Name
LiveSupporti.com
Website
www.livesupporti.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
