Zendesk Talk
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Description
HelpFalcon is an online help desk solution designed for customer support teams that is currently available in a private beta phase. It integrates various communication methods such as email, live chat, web messaging, and other messaging platforms into a collaborative ticket management environment that offers features like assignments, customizable views, macros, triggers, automations, and SLA policies, along with defined business hours and routing capabilities. Additionally, it provides a customer help center, community forums, CSAT surveys, analytics reports, dashboards, time tracking, side conversations, and the ability to create custom objects. A migration tool for Zendesk allows for the transfer of ticket history, user data, organizations, rules, and help center content, and it includes a Zendesk-compatible API to maintain existing scripts. While the premium plans feature an agent copilot and an AI assistant, the AI functionalities are not yet operational during this beta testing phase. HelpFalcon is hosted within the European Union and is equipped with GDPR compliance tools, which include SAML SSO, SCIM, audit log export capabilities, and IP allowlisting specifically tailored for Enterprise users. Ultimately, HelpFalcon aims to streamline customer support processes with its comprehensive suite of tools and features.
Description
Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Airbyte
No
Campaign Monitor
No
Data Virtuality
No
IntraManager
No
Kixie PowerCall & SMS
No
Mailchimp
No
Okta
No
Quaeris
No
Rafiki
No
Rivery
No
Integrations
Airbyte
Yes
Campaign Monitor
Yes
Data Virtuality
Yes
IntraManager
Yes
Kixie PowerCall & SMS
Yes
Mailchimp
Yes
Okta
Yes
Quaeris
Yes
Rafiki
Yes
Rivery
Yes
Pricing Details
$11/agent/month
Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered.
Free Trial
Yes
Free Version
Yes
Pricing Details
$19 per agent per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Askem
Founded
2026
Country
Bosnia and Herzegovina
Website
helpfalcon.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/talk/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
