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Description
HelpFalcon is an online help desk solution designed for customer support teams that is currently available in a private beta phase. It integrates various communication methods such as email, live chat, web messaging, and other messaging platforms into a collaborative ticket management environment that offers features like assignments, customizable views, macros, triggers, automations, and SLA policies, along with defined business hours and routing capabilities. Additionally, it provides a customer help center, community forums, CSAT surveys, analytics reports, dashboards, time tracking, side conversations, and the ability to create custom objects. A migration tool for Zendesk allows for the transfer of ticket history, user data, organizations, rules, and help center content, and it includes a Zendesk-compatible API to maintain existing scripts. While the premium plans feature an agent copilot and an AI assistant, the AI functionalities are not yet operational during this beta testing phase. HelpFalcon is hosted within the European Union and is equipped with GDPR compliance tools, which include SAML SSO, SCIM, audit log export capabilities, and IP allowlisting specifically tailored for Enterprise users. Ultimately, HelpFalcon aims to streamline customer support processes with its comprehensive suite of tools and features.
Description
We are an intelligent HelpDesk. We will optimize your management processes, increase productivity of your team, and increase the efficiency in your support. Your customers will have more options by opening tickets from different devices. You have more control over how you configure your customers' SLA. The inventory management app can be used to monitor and control the entire equipment park of customers. You can increase the productivity of your technical support staff with intelligent and automated inventory management. Optimize your customer relationship and management! Receive alerts about key machine features via your dashboard. Automation, workflow and ticket triggers. Password Vault, satisfaction survey and ticket scheduling. Follow customer, service catalog, follow tickets, ticket conference, advanced dashboard.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
AI-Q NVIDIA Blueprint
No
Apify
No
Cake AI
No
ChatGPT Plus
No
ChatGPT Pro
No
Coral
No
DocsGPT
No
Elestio
No
Haystack
No
IBM watsonx.data
No
Integrations
AI-Q NVIDIA Blueprint
Yes
Apify
Yes
Cake AI
Yes
ChatGPT Plus
Yes
ChatGPT Pro
Yes
Coral
Yes
DocsGPT
Yes
Elestio
Yes
Haystack
Yes
IBM watsonx.data
Yes
Pricing Details
$11/agent/month
Plans start at $11 per agent per month. A free plan and a 14-day Pro trial are offered.
Free Trial
Yes
Free Version
Yes
Pricing Details
$25 per month
(PROFESSIONAL)
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
US$25.00
/per user
(ENTERPRISE)
US$35.00
/per user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Askem
Founded
2026
Country
Bosnia and Herzegovina
Website
helpfalcon.com
Vendor Details
Company Name
Milvus
Founded
2016
Country
Brazil
Website
milvus.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
