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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Knowledge bases work best when you are able to focus on creating great self-serve content. HelpDocs is packed with all the tools you will need to spend more time providing personalized support to customers who require it. Our search algorithm has been perfected over years so you don’t have to. Our search is easy to use and allows for typo-free results. The HelpDocs platform's Showcase lets you see what's possible. Online shops can help customers with shipping, and software can power blockchain storage. Your customers will find answers quickly with advanced caching, smart integrations and SEO-focused templates. So will your customer support team. We are constantly pushing the boundaries by using the most recent technology to create templates that are accessible, adaptable, and easy to use. You can touch it all.

Description

Develop memorable shortcuts that everyone will easily recall. Simplify your team's access to commonly used links and snippets by creating intuitive shortcuts that enhance productivity. Whether it’s web pages or frequently referenced text, locate, retrieve, and share your work at lightning speed. Use shortcuts that are familiar to you, and if you're uncertain, let our search functionality guide you. Keep all your essential information readily accessible. Eliminate mundane tasks with shortcuts that evolve into comprehensive snippets as you type. Retrieve information immediately and streamline the process of converting leads. Design templates for routine messages utilizing snippets to maintain efficiency. Ensure all your sales materials are within reach, enabling you to create and manage support tickets quickly through shortcuts. Answer frequently asked questions with pre-written responses at remarkable speed, enhancing issue resolution for increased customer satisfaction. Establish a set of quick, centralized shortcuts to maintain a single source of truth for your team. Transition seamlessly between various links and applications without losing track of your context. Monitor bugs effortlessly by having a unified platform for documenting all errors. This approach not only saves time but also fosters a more organized workflow, which is vital for team success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Atonom Yes 
Brave Browser No 
Crowdin Yes 
Desktop.com Yes 
Front Yes 
Google Chrome No 
Hyperping Yes 
Jira No 
Microsoft Edge No 
Mozilla Firefox No 
Pendo Yes 
Quickwork Yes 
Safari No 
Shift Yes 
Simpo Yes 
Slack No 
elevio Yes 

Integrations

Atonom No 
Brave Browser Yes 
Crowdin No 
Desktop.com No 
Front No 
Google Chrome Yes 
Hyperping No 
Jira Yes 
Microsoft Edge Yes 
Mozilla Firefox Yes 
Pendo No 
Quickwork No 
Safari Yes 
Shift No 
Simpo No 
Slack Yes 
elevio No 

Pricing Details

$25 per month
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HelpDocs

Country

United Kingdom

Website

www.helpdocs.io

Vendor Details

Company Name

OSlash

Country

United States

Website

www.oslash.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Productivity

Collaboration No 
Database Creation No 
Document Creation No 
File Sharing No 
Notes Management No 
Office Suite No 
Presentation Tools No 
Project Management No 
Task Management No 
Team Chat No 

Alternatives

Alternatives