Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
StaffMap 4 introduces a variety of innovative features and improvements, including the ability to import Desks and Assets, a REST API, synchronization with Azure AD, SQL Server Database integration, Annotations, part-time desk assignments, and the representation of Assets and Desks on Maps, along with enhanced themes, among others. For a comprehensive list of enhancements, simply click the 'More Info' button below. If your organization utilizes on-premise servers or has specific policies necessitating that software operates within your network's firewall, the self-hosted option may be the ideal solution for you. This self-hosted version allows for seamless integration with your active directory server, unlike the cloud alternative. Choosing the self-hosted option is especially beneficial if you require active directory import or synchronization capabilities. We also offer to host your floor plans, relieving you of the burdens associated with managing your own web server, such as applying service packs and handling upgrades to the latest versions, ultimately streamlining your operations. By opting for our hosting service, you can focus on your core business activities while we take care of your software needs.
Description
TaskBridge is a self-hosted ticketing and help desk solution designed for organizations that prefer to keep their support data within their own infrastructure. Offered through a Docker container, it comes with a one-time commercial internal-use license that includes the complete source code and allows for an unlimited number of agents and end users. Teams can efficiently handle support requests via both email and the application, enabling them to prioritize and categorize tickets, assign agents, and monitor the resolution process. Additionally, the platform features dashboards and reports that facilitate the tracking of support activities. Administrators have the ability to configure various aspects such as roles, permissions, departments, and ticket categories to suit their specific needs. Importantly, TaskBridge is proprietary software rather than open source, meaning that clients must manage their own hosting infrastructure and take responsibility for its operation. By using TaskBridge, organizations can ensure that their support system is tailored to their internal processes and security requirements.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$16.95 per month
Free Trial
Yes
Free Version
No
Pricing Details
€4,499 one-time
The single edition is a €4,499 one-time perpetual licence for commercial internal use. It includes source code, unlimited agents and end users, and the standard features. The first 12 months of updates and maintenance are included.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Browse Lab
Founded
2003
Country
Canada
Website
www.browselab.com
Vendor Details
Company Name
TaskBridge
Website
taskbridge.eu/
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
No
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No