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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
The only technology scouting software that does everything. Wellspring for Tech Scouting offers key insights into emerging technologies and startups, from external search to analytic tools. Scout is used by the top tech scouting groups to find everything, from early-stage research opportunities to start-up investment options. This allows them to create a competitive landscape that suits their needs. Wellspring software uses machine-learning to intelligently combine thousands of data sources, including patents, SEC filings and grants. This creates profiles of innovative people, companies and research fields.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Aircall
Yes
Capsule
Yes
Emotive
Yes
Finsi
Yes
Freemius
Yes
Ghost
Yes
Guru
Yes
Insightly
Yes
Klaus
Yes
Meltano
Yes
Integrations
Aircall
No
Capsule
No
Emotive
No
Finsi
No
Freemius
No
Ghost
No
Guru
No
Insightly
No
Klaus
No
Meltano
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
Wellspring Worldwide
Founded
2003
Country
United States
Website
www.wellspring.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Big Data
Collaboration
Yes
Data Blends
No
Data Cleansing
No
Data Mining
No
Data Visualization
Yes
Data Warehousing
No
High Volume Processing
Yes
No-Code Sandbox
No
Predictive Analytics
No
Templates
No
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
No
Natural Language Generation (NLG)
Yes
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
No
Visual Analytics
Yes
Competitive Intelligence
Alerts/Notifications
Yes
Benchmarking
No
Competing Product Analysis
No
Keyword Tracking
Yes
Social Media Monitoring
No
Trend Analysis
Yes
Website Monitoring
No
Innovation
Collaboration
Yes
Discussion Threads
No
Engagement Monitoring
No
Evaluation Workflow
Yes
Feedback Management
No
Gamification
No
Idea Ranking
No
Ideation / Crowdsourcing
No
Open Innovation
No
Polls / Voting
No
Trend Tracking
Yes
