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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
RinkNet is the premier choice for hockey software, relied upon daily by more than 3,500 scouts, coaches, and managers at every level of the sport. It provides a wide array of tools designed for scouting, communication, reporting, drafting, planning, and transactions. The flagship offering, RinkNet Scouting, boasts the most extensive and up-to-date player and game database, streamlining the management of game reports and facilitating effective team formation. With both desktop and web versions available, users can access its features conveniently across multiple devices. The newly launched PowerPlay AI assistant takes scouting to the next level by generating insightful, team-specific information, aiding users in crafting superior game reports and delivering customized summaries aligned with each team’s scouting criteria. In addition to its innovative features, PowerPlay AI prioritizes security and confidentiality by functioning within each team's secure database, ensuring that sensitive information is well protected. This commitment to privacy sets RinkNet apart, making it an indispensable tool for hockey professionals looking to enhance their strategic capabilities.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Beam AI
Yes
Brainfish
Yes
Campaign Monitor
Yes
Dialpad Connect
Yes
Ducky
Yes
Emotive
Yes
Finsi
Yes
Guru
Yes
Hippo
Yes
Jira
Yes
Integrations
Beam AI
No
Brainfish
No
Campaign Monitor
No
Dialpad Connect
No
Ducky
No
Emotive
No
Finsi
No
Guru
No
Hippo
No
Jira
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
RinkNet
Founded
1998
Country
Canada
Website
www.rinknet.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Sports Management
Background Screening
No
Donation Management
No
Equipment Tracking
No
Facility Management
No
Game Results Tracking
No
League Management
No
Online Registration
No
Scheduling
No
Sports Team Management
No
Team Assignments
No
Volunteer Management
No
