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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
RinkNet is the premier choice for hockey software, relied upon daily by more than 3,500 scouts, coaches, and managers at every level of the sport. It provides a wide array of tools designed for scouting, communication, reporting, drafting, planning, and transactions. The flagship offering, RinkNet Scouting, boasts the most extensive and up-to-date player and game database, streamlining the management of game reports and facilitating effective team formation. With both desktop and web versions available, users can access its features conveniently across multiple devices. The newly launched PowerPlay AI assistant takes scouting to the next level by generating insightful, team-specific information, aiding users in crafting superior game reports and delivering customized summaries aligned with each team’s scouting criteria. In addition to its innovative features, PowerPlay AI prioritizes security and confidentiality by functioning within each team's secure database, ensuring that sensitive information is well protected. This commitment to privacy sets RinkNet apart, making it an indispensable tool for hockey professionals looking to enhance their strategic capabilities.
API Access
Has API
API Access
Has API
Integrations
ASAP Systems
ActiveCampaign
Azeon
Bronto Marketing Platform
Campaign Monitor
Capsule
Easyflow
Help Desk Migration
Helpware
HubSpot Customer Platform
Integrations
ASAP Systems
ActiveCampaign
Azeon
Bronto Marketing Platform
Campaign Monitor
Capsule
Easyflow
Help Desk Migration
Helpware
HubSpot Customer Platform
Pricing Details
$10.00/month/user
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
RinkNet
Founded
1998
Country
Canada
Website
www.rinknet.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Sports Management
Background Screening
Donation Management
Equipment Tracking
Facility Management
Game Results Tracking
League Management
Online Registration
Scheduling
Sports Team Management
Team Assignments
Volunteer Management
