Help Scout
4.6 out of 5 starsAverage Ratings 12 Ratings
Average Ratings 0 Ratings
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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
MyColdInbox is a collaborative email management platform designed for teams to efficiently manage replies to cold outreach across various sending accounts. It integrates seamlessly with Gmail, Google Workspace, Outlook, Microsoft 365, and other IMAP/SMTP email services, consolidating incoming messages into a single, accessible workspace while ensuring that each message remains linked to its respective source mailbox. Users can easily filter and search through conversations, categorize replies with labels, assign discussions to team members, add internal comments, and respond directly from the original sending account. The platform offers role-specific workspaces, catering to agencies that manage client inboxes as well as teams focused on sales development, lead generation, recruitment, and outreach led by founders. Unlike typical email campaign tools, MyColdInbox specializes in handling replies and allows teams to continue using their preferred campaign software. Additionally, it features thread status tracking and customizable visibility options for shared or personal inboxes, enhancing team collaboration and efficiency. With MyColdInbox, teams can ensure that no reply goes unnoticed, fostering better communication and follow-up strategies.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Google Workspace
Yes
APIANT
Yes
Chaskiq
Yes
CustomerSuccessBox
Yes
Flow XO
Yes
Honeycommb
Yes
HubSpot Marketing Hub
Yes
Insightly
Yes
Jira Work Management
Yes
Livestorm
Yes
Integrations
Google Workspace
Yes
APIANT
No
Chaskiq
No
CustomerSuccessBox
No
Flow XO
No
Honeycommb
No
HubSpot Marketing Hub
No
Insightly
No
Jira Work Management
No
Livestorm
No
Pricing Details
$10.00/month/user
Basic - $10/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Standard - $20/ user / month
Plus - $35/ user / month
Free Trial
Yes
Free Version
No
Pricing Details
$15/user/month
Basic is $15 per seat per month; Pro is $29 and Business is $45 per seat per month. Paid plans receive 20% off with yearly billing. The 14-day free trial includes up to two mailboxes and requires no credit card. Basic allows up to 10 mailboxes; Pro and Business have no mailbox limit. Plans do not charge per mailbox.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
Clustox LLC
Founded
2012
Country
United States
Website
mycoldinbox.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
