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Description
Help Lightning is a software-as-a-service (SaaS), company that specializes in remote visual assistance.
We offer next-generation video collaboration services that allow experts from a company to collaborate virtually with anyone in need, anywhere in the world.
Our cloud-based solution uses augmented reality features such as merging two video streams and 3D annotation to improve real time communications and solve difficult problems.
Help Lightning is used to install, inspect, train, service, and repair complex equipment and products.
Customers can see immediate performance improvements with Help Lightning including an increase of first-time fix rates and fewer truck rolls. There is also increased workforce capacity and customer satisfaction. Service revenue and margins are also improved. Contact us for more information today.
Description
SERVICE AR is an innovative all-in-one application designed to enhance essential service and maintenance operations. It allows users to visualize important data and information at their convenience. With an extensive array of state-of-the-art features such as maintenance tours, remote assistance, and detailed work instructions, SERVICE AR aims to minimize downtime and elevate the quality of service provided. The application guides employees to locate service points by determining the most efficient routes, even in intricate building layouts. Enhanced navigation features further aid users by displaying relevant data and information throughout their journey. Critical areas and potential hazards are highlighted, clearly indicating where increased vigilance is necessary. As a result, the safety of workers is significantly improved, and their productivity can be increased twofold, leading to a more efficient work environment. By integrating these functionalities, SERVICE AR not only streamlines processes but also fosters a culture of safety and efficiency in service operations.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
HELPAR
IFS Field Service Management
INDOAR
Salesforce
VIEWAR
Integrations
Genesys Cloud CX
HELPAR
IFS Field Service Management
INDOAR
Salesforce
VIEWAR
Pricing Details
$75,000 per year
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Lightning
Founded
2016
Country
United States
Website
helplightning.com
Vendor Details
Company Name
VIEWAR
Founded
2011
Country
Austria
Website
www.viewar.com/products/service-ar/
Product Features
Augmented Reality
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing