Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HelloSetter is an innovative cloud-driven AI service that specializes in voice appointment scheduling for various home-service sectors, such as roofing, HVAC, plumbing, solar energy, and remodeling contractors. It efficiently makes outbound calls to potential leads, conducting job-qualification inquiries, addressing typical customer questions and objections, and scheduling estimates or service appointments according to available calendar slots. In cases where a lead is unavailable, HelloSetter is designed to make follow-up calls during pre-set calling hours, and it can manage return calls to its designated number as well. Businesses can easily input leads through multiple channels, including web forms, Google Sheets, CSV imports, or webhook integrations. The platform boasts a comprehensive suite of features, which includes a calendar, call summaries, recordings, transcripts, and a user-friendly dashboard for analyzing call results. Additionally, users have the flexibility to link their existing calendars and customize call scripts, define service areas, set calling hours, and establish qualification criteria during the initial setup process. This adaptability ensures that businesses can tailor the service to meet their specific operational needs effectively.
Description
Lace serves as a revenue automation platform fueled by AI, aimed at enhancing the effectiveness of call centers, especially within the home services sector. By leveraging conversational intelligence software, it allows businesses to increase revenue from their call centers without requiring extra financial outlay, as it meticulously analyzes all phone interactions and suggests industry-leading strategies for securing more bookings. The platform delivers immediate call assessments, shedding light on service interactions, customer qualifications, objections raised, and the performance of customer service representatives, enabling swift interventions to mitigate losses. Furthermore, it uncovers patterns related to significant detractors, CSR shortcomings, and overall call evaluations, which aids companies in making strategic decisions that bolster revenue. Lace empowers customer service representatives by streamlining the process of job closure, eliminating the tedious task of extensive call reviews while providing practical insights based on real conversations and the best practices in the HVAC and plumbing industries. Ultimately, Lace not only facilitates improved performance metrics but also fosters a more efficient and effective customer engagement strategy.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Apple Calendar
Yes
Calendly
Yes
Google Calendar
Yes
Google Sheets
Yes
Housecall Pro
Yes
Jobber
Yes
Microsoft Outlook
Yes
Integrations
Apple Calendar
No
Calendly
No
Google Calendar
No
Google Sheets
No
Housecall Pro
No
Jobber
No
Microsoft Outlook
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
HelloSetter
Website
hellosetter.com
Vendor Details
Company Name
Lace
Country
United States
Website
www.lace.ai/
Product Features
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No