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Description
Helios serves as an AI-centric platform for remote monitoring and management (RMM) and professional services automation (PSA), specifically designed for managed service providers. This comprehensive solution integrates device monitoring, automated self-healing, patch management for both Windows and third-party applications, security monitoring via Microsoft Defender, health checks for Microsoft 365, one-click remote access, customized client portals, and a complete helpdesk system into a single hosted environment.
Unlike many tools that merely add AI as an additional feature, Helios is fundamentally constructed around artificial intelligence: AI Ops can respond to straightforward questions about your systems and take action accordingly, foresees potential disk failures several days in advance, and consolidates alerts to ensure that one outage generates only one support ticket. Additionally, its integrated AI Service Desk Agent efficiently triages and responds to incoming emails in mere seconds, enhancing overall operational efficiency and responsiveness.
Description
Splashtop Autonomous Endpoint Management offers a solution driven by automation for endpoint management, aimed at assisting IT teams in the remote monitoring, security, patching, and management of endpoints while reducing the need for manual intervention. This solution delivers immediate insights into device health, automates the patching process for both system and third-party applications, and ensures compliance tracking in distributed settings. With the capability of secure remote access and real-time patch management, it works effectively alongside tools like Microsoft Intune to identify and address zero-day vulnerabilities swiftly. Centralized dashboards present a comprehensive view of inventory, security metrics, and endpoint conditions, enabling IT teams to proactively resolve issues before they affect end users while ensuring adherence to crucial regulations such as ISO/IEC 27001, SOC 2, GDPR, HIPAA, and PCI. Furthermore, AEM streamlines routine operations, such as patch deployment and system updates, thereby liberating IT personnel from monotonous tasks and empowering them to focus on more complex challenges. Overall, this advanced endpoint management solution not only enhances efficiency but also fortifies the security landscape of an organization.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Microsoft Intune
Pricing Details
£99/month
Free Trial
Free Version
Pricing Details
$5.30 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Helios
Founded
2024
Country
United Kingdom
Website
heliosmip.com
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/autonomous-endpoint-management
Product Features
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Product Features
Patch Management
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management