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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Hatcher is an innovative AI startup focused on enhancing sales for eCommerce businesses by improving customer engagement and overall shopping experience. By integrating a chat and voice bot into your online store, you can allow customers to effortlessly browse and purchase products anytime, directly through their preferred personal assistant. This feature empowers customers to explore your offerings and complete transactions around the clock. Once a customer places an order, they can interact with their personal assistant to ask questions and receive real-time updates on their purchases. Foster a personal connection with each shopper by consolidating all communications into a single thread. Effortlessly import products from platforms like BigCommerce, Shopify, WooCommerce, eBay, or Magento without the need for APIs! Customers will appreciate receiving tailored updates, exclusive offers, and personalized recommendations. Additionally, they can easily share their favorite products and purchases with friends through engaging social sharing options. Enhance customer interaction with automated AI responses that utilize natural language processing to create a more dynamic shopping experience. These features not only streamline the purchasing process but also foster loyalty and satisfaction among your clientele.

Description

Take Charge of Your Inbox. Are you feeling overwhelmed by the influx of customer emails? Streamline your inbox to enhance response rates on platforms like eBay, Amazon, and Shopify. Accelerate Your eCommerce Growth with Rapid Responses. The secret to boosting sales lies in satisfied customers combined with 5-star reviews, leading to stronger marketplace connections. Organize. Everything necessary to centralize and manage customer emails across various marketplaces and stores is at your fingertips. Automate. Lighten your workload through automated organization, auto-responders, auto-assign features, and setting SLA priorities. Communicate. Quickly and effectively reply to inquiries using email templates and having immediate access to order details. Reporting. Keep track of performance metrics to refine your customer support approach for your stores and teams. Returns / Refunds. Seamlessly handle Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Enjoy integration with a wide range of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a cohesive customer service experience across all channels. This comprehensive solution empowers you to elevate your customer interactions while making your eCommerce operations more efficient than ever.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Alexa Smart Properties Yes 
Amazon No 
Cdiscount No 
Ecwid Yes 
Facebook Messenger Yes 
Gmail No 
Instagram Yes 
Linnworks No 
Magento Yes 
WhatsApp Yes 

Integrations

BigCommerce Yes 
Shopify Yes 
WooCommerce Yes 
eBay Yes 
Alexa Smart Properties No 
Amazon Yes 
Cdiscount Yes 
Ecwid No 
Facebook Messenger No 
Gmail Yes 
Instagram No 
Linnworks Yes 
Magento No 
WhatsApp No 

Pricing Details

$25 per month
Free Trial No 
Free Version Yes 

Pricing Details

$33 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hatcher

Country

India

Website

www.hatcherhq.com

Vendor Details

Company Name

Replyco

Founded

2019

Country

United Kingdom

Website

replyco.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

Alternatives