Compare Hatch Tickets vs. True Tickets

Hatch Tickets is a UK-based platform that specializes in booking and ticketing for leisure venues offering timed experiences such as soft play areas, trampoline parks, ice skating rinks, escape rooms, and seasonal attractions. The platform efficiently manages bookings, particularly in scenarios where slots are limited, ensuring that customers can secure their desired times. Each participating venue is provided with a customized booking page on a dedicated subdomain, enhancing their brand visibility. Payments are processed directly into the venue's Stripe account, meaning that the venue retains its status as the merchant of record without Hatch ever holding any funds. Features include the ability to manage recurring sessions and special events, maintain real-time availability with capacity limits, and offer various ticket types, add-ons, discount codes, and off-peak pricing options. Upon arrival, customers can easily enter with QR tickets scanned via a phone or tablet, while a built-in till facilitates walk-in customers through a card reader, ensuring seamless online and in-person transactions. Following a sale, the system automatically builds a mailing list, prompts visitors for reviews, and follows up on abandoned carts. Moreover, businesses that operate multiple venues can manage all their locations under a single login, with each venue maintaining its unique branding and Stripe account. There are no monthly fees associated with the service; instead, Hatch charges a straightforward 3% fee at the time of sale. This innovative approach not only streamlines the booking process but also enhances the overall customer experience for both venues and patrons alike.

True Tickets is transforming the landscape of secure contactless mobile ticketing by empowering venues and artists, thereby enriching the experience for attendees at events. We offer a scalable and secure contactless digital ticketing delivery system that seamlessly integrates with current ticketing platforms and customer relationship management systems, simplifying the processes of buying, selling, and transferring tickets for entertainment. Committed to a client-centric approach, True Tickets specializes in delivering customizable digital rights management solutions for contactless tickets directly to the ticketing issuers. By collaborating closely with venues and platform partners, we aim to create a sustainable business model that benefits both the primary and secondary ticketing markets. This approach allows venues to maintain genuine control over their mobile tickets, ultimately leading to an enhanced experience for patrons. Our comprehensive solution is designed to work alongside your existing systems, ensuring that operational behaviors remain unchanged while significantly improving overall results and satisfaction.