Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Hantera_ serves as the go-to commerce operations platform for brands that recognize the significance of post-purchase experiences in fostering customer loyalty. Once a customer completes their purchase, they transition from shopping to anticipating confirmation, tracking, delivery, and assistance in case of issues. Hantera_ ensures that commitments are met by proactively addressing potential problems before they escalate into support inquiries, such as late deliveries, inventory discrepancies, refund delays, and ambiguous return policies. In instances where issues do arise, Hantera_ equips your team with comprehensive order details, customer histories, and tailored recovery solutions aligned with your brand, transforming setbacks into opportunities that showcase your reliability. Additionally, Hantera_ integrates your ERP, eCommerce, POS, and support systems into a cohesive framework, automating routine operational tasks while enhancing human judgment with AI support rather than replacing it. With Hantera_, expect fewer unmet expectations, quicker resolutions, and an increase in customer retention rates, ultimately leading to a thriving business relationship. Embrace the power of seamless commerce operations and watch your brand flourish.
Description
Pure-play operators and multi-channel specialists face daily challenges in managing the unpredictability of orders while ensuring a seamless customer experience without faults or delays. Companies like Vente-Privée, Cdiscount, Auchan.fr, Nespresso, and Leroy Merlin offer diverse product lines but share similar demands for rapid and high-quality execution. Sectors such as supermarkets, hypermarkets, DIY, home goods, and sporting goods require in-depth knowledge of peak activity periods and efficient logistics management for both storage and just-in-time deliveries. Key clients in this arena include Carrefour, Auchan, Alinéa, Conforama, Castorama, and GO Sport, all of which rely on robust logistics solutions. The ID Logistics group is actively progressing in its growth strategy, recently completing an acquisition and launching a new subsidiary in the United States. By acquiring Jagged Peak, a firm that specializes in e-commerce logistics, ID Logistics is significantly broadening its footprint in the U.S. market, positioning itself to better serve its clients and adapt to fluctuating demand in the fast-paced retail environment. This strategic move not only enhances their operational capabilities but also reinforces their commitment to delivering exceptional service.
API Access
Has API
No
API Access
Has API
No
Integrations
Avalara
Yes
Ingrid Delivery Platform
Yes
Inriver PIM
Yes
Microsoft Dynamics 365 Business Central
Yes
PayPal
Yes
Shopify
Yes
Stripe
Yes
Zendesk
Yes
nShift
Yes
Integrations
Avalara
No
Ingrid Delivery Platform
No
Inriver PIM
No
Microsoft Dynamics 365 Business Central
No
PayPal
No
Shopify
No
Stripe
No
Zendesk
No
nShift
No
Pricing Details
€1000/month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hantera AB
Founded
2023
Country
Sweden
Website
www.hantera.io
Vendor Details
Company Name
ID Logistics
Founded
2001
Country
France
Website
www.id-logistics.com
Product Features
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Product Features
Catalog Management
Catalog Creation
Yes
Content Library
Yes
Content Management
Yes
Cross Selling Functionality
Yes
Custom Product Attributes
Yes
Customizable Catalogs
Yes
Desktop Publishing
Yes
Pricing Management
Yes
Product Comparison
Yes
Search
Yes
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
Yes
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
No
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
No
Promotions Management
No
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Templates
Yes
Order Entry
Back Order Management
Yes
Customer Database
Yes
Inventory Management
Yes
Order Fulfillment
Yes
Order Management
Yes
Real Time Order Entry
Yes
Remote Order Entry
Yes
Shipping Management
Yes
Warehouse Management
Yes
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes