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Description
HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.
Description
Enhance your software delivery speed and quality with integrated test management and automation within Jira, driven by HaloAI. Benefit from cross-project hierarchical test libraries, customizable parameters, shared test steps, and virtually limitless storage capabilities. Gain insights through 70 different cross-project reports, comprehensive change tracking, and test case versioning, all ensuring 360-degree traceability. Experience AI-powered no-code test automation alongside intelligent test step recommendations, record-and-playback features, BDD, and CI/CD integrations. As release cycles become more rapid and feature-rich, a more strategic approach to test case design is essential. Utilizing test modularization in Zephyr Scale dramatically minimizes redundancy during the design process while enhancing reusability for extensive test case libraries. You can streamline manual test automation with SmartBear HaloAI, as Zephyr Scale offers in-depth visibility throughout your entire test management journey, seamlessly integrated within Jira. Users can efficiently create and link test cases to user stories, initiating test executions directly from the issue screen for a more fluid workflow. This unified approach not only simplifies the testing process but also fosters collaboration among teams, ultimately leading to higher quality software releases.
API Access
Has API
API Access
Has API
Integrations
Jira
ChatGPT
ConnectWise Automate
Facebook
Facebook Ads
Facebook Messenger
Forethought
Freshdesk
Instagram Ads
Microsoft 365
Integrations
Jira
ChatGPT
ConnectWise Automate
Facebook
Facebook Ads
Facebook Messenger
Forethought
Freshdesk
Instagram Ads
Microsoft 365
Pricing Details
£59 per user per month
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HaloCRM
Country
United Kingdom
Website
halocrm.io
Vendor Details
Company Name
SmartBear
Founded
2003
Country
United States
Website
smartbear.com/test-management/zephyr-scale/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Automated Testing
Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance
Software Testing
Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing
Test Management
Automation Integration
Collaboration Tools
Pass/Fail Results Tabulation
Reporting / Analytics
Requirements Management
Test Scheduling
Test Tracking
Time/Budget Tracking
