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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

HCL Clara is an advanced Intelligent Virtual Assistant that comprehends human queries and delivers responses by leveraging a comprehensive and specialized knowledge repository. This innovative assistant enables seamless interaction with HCL Software products using natural language, allowing users to perform tasks effortlessly while also assisting them in quickly learning to navigate and resolve issues with the software. By offering a personalized, human-like experience available 24/7, Clara effectively reduces the volume of frequently asked questions that typically burden support services. In addition, Clara enhances Semantic Search capabilities within product documentation, thereby improving response rates significantly. Furthermore, Clara streamlines IT operations by saving valuable time, alleviating user burdens, addressing how-to inquiries, and initiating the initial troubleshooting processes for HCL Software products through intuitive voice commands or straightforward text chat. Clara is equipped to access your knowledge resources, provide tailored recommendations, and execute various tasks, all while maintaining the context of ongoing conversations to better understand user intents and needs. With Clara, users can enjoy a more efficient and engaging experience as they interact with HCL’s suite of software solutions.

Description

The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apty
Boost.ai
Causal
Contentsquare
FUGU
Google Cloud Agent Assist
Guru
Lift AI
LivePerson Automotive
Morphic
Parsey
Stackreaction
Storydoc
Telmetrics
Topbox
WordPress
Xplenty
Zammo.ai
cXchange
tradeit

Integrations

Apty
Boost.ai
Causal
Contentsquare
FUGU
Google Cloud Agent Assist
Guru
Lift AI
LivePerson Automotive
Morphic
Parsey
Stackreaction
Storydoc
Telmetrics
Topbox
WordPress
Xplenty
Zammo.ai
cXchange
tradeit

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Founded

1976

Country

Italy

Website

www.hcltechsw.com/clara

Vendor Details

Company Name

LivePerson

Founded

1996

Country

United States

Website

www.liveperson.com

Product Features

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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