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design
support

Average Ratings 0 Ratings

Total
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features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
ServiceNow Yes 
ADP DataCloud No 
Box No 
Cherwell Software Yes 
Cornerstone Performance No 
Google Chat Yes 
HCL BigFix Yes 
Jive No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
NetSuite No 
Oracle Taleo No 
SAP Store Yes 
SolarWinds Database Performance Analyzer Yes 
SolarWinds Log Analyzer Yes 
Zendesk No 

Integrations

Microsoft Teams Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
ServiceNow Yes 
ADP DataCloud Yes 
Box Yes 
Cherwell Software No 
Cornerstone Performance Yes 
Google Chat No 
HCL BigFix No 
Jive Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
NetSuite Yes 
Oracle Taleo Yes 
SAP Store No 
SolarWinds Database Performance Analyzer No 
SolarWinds Log Analyzer No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Workgrid

Country

United States

Website

www.workgrid.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

Digital Workplace

Activity / News Feed No 
Calendar Management Yes 
Chat / Messaging No 
Content Management No 
Document Management No 
Employee Directory Yes 
File Sharing No 
Knowledge Management Yes 
Surveys & Feedback Yes 
Task Management Yes 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory Yes 
Event Calendar No 
File Sharing No 
Knowledge Management Yes 
Newsletter Management No 
Surveys & Feedback Yes 

Intranet

Activity / News Feed No 
Blogs No 
Calendar Management Yes 
Content Management No 
Discussions / Forums No 
Employee Directory Yes 
Knowledge Management Yes 
Policy Management No 
Search No 
Wiki No 

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