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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ServiceNow
Cherwell Software
Citrix DaaS
Condeco
Control-M
HCL BigFix
HCL BigFix Service Management
HCL IntelliOps Event Management
Kibana
Matter Center for Office 365
Microsoft Power BI
Microsoft Teams
MuleSoft RPA
Nexthink
SAP Store
Salesforce
SolarWinds Log Analyzer
SysTrack
Twilio
UiPath

Integrations

ServiceNow
Cherwell Software
Citrix DaaS
Condeco
Control-M
HCL BigFix
HCL BigFix Service Management
HCL IntelliOps Event Management
Kibana
Matter Center for Office 365
Microsoft Power BI
Microsoft Teams
MuleSoft RPA
Nexthink
SAP Store
Salesforce
SolarWinds Log Analyzer
SysTrack
Twilio
UiPath

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

TeamViewer

Founded

2005

Country

Germany

Website

www.teamviewer.com/en-us/products/dex/

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives

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