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ease
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design
support

Average Ratings 0 Ratings

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ease
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design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

The Riverbed Aternity platform harnesses the power of AI-driven analytics and self-healing mechanisms to enhance both employee efficiency and customer satisfaction while enabling swift market entry with high-quality applications, reducing IT operational expenses, and managing the complexities of IT transformation. By providing AI-powered insights derived from authentic end-user experience data and precise telemetry across various endpoints, applications, infrastructure, and networks, Riverbed Aternity equips Digital Workplace teams with essential tools such as DXI for benchmarking, an Intelligent Service Desk, and AI-enhanced troubleshooting. These features facilitate ongoing service enhancement and proactive incident prevention throughout the organization. Explore how Aternity can empower enterprises to achieve comprehensive visibility across their environments, lower IT asset expenditures, promote sustainable IT practices, and elevate the satisfaction of both employees and customers, ultimately driving organizational success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AutoSys Workload Automation
Boomi
Condeco
Control-M
Google Chat
HCL BigFix Service Management
HCL IntelliOps Event Management
Matter Center for Office 365
Microsoft 365
Microsoft Power BI
MuleSoft Anypoint Platform
MuleSoft RPA
Nexthink
SAP Store
Salesforce
ServiceNow
SolarWinds IP Address Manager
SolarWinds Log Analyzer
UiPath

Integrations

AutoSys Workload Automation
Boomi
Condeco
Control-M
Google Chat
HCL BigFix Service Management
HCL IntelliOps Event Management
Matter Center for Office 365
Microsoft 365
Microsoft Power BI
MuleSoft Anypoint Platform
MuleSoft RPA
Nexthink
SAP Store
Salesforce
ServiceNow
SolarWinds IP Address Manager
SolarWinds Log Analyzer
UiPath

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

Riverbed Technology

Founded

2002

Country

United States

Website

www.riverbed.com/products/digital-experience-management/

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

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