Average Ratings 1 Rating

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ease
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design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

It is a Unified Reporting & Predictive Analytics Software. It empowers decision-makers with the clarity they need to drive continuous operational improvements, optimize costs, and minimize risk.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HCL BigFix Yes 
HCL BigFix Service Management Yes 
Nexthink Yes 
ServiceNow Yes 
AutoSys Workload Automation Yes 
Cherwell Software Yes 
Clarity Connect No 
Dell APEX AIOps No 
Google Chat Yes 
HCL IntelliOps Event Management Yes 
Kibana Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
SAP Store Yes 
Salesforce Yes 
ScienceLogic No 
SysTrack Yes 
UiPath Yes 

Integrations

HCL BigFix Yes 
HCL BigFix Service Management Yes 
Nexthink Yes 
ServiceNow Yes 
AutoSys Workload Automation No 
Cherwell Software No 
Clarity Connect Yes 
Dell APEX AIOps Yes 
Google Chat No 
HCL IntelliOps Event Management No 
Kibana No 
Microsoft Power BI No 
Microsoft Teams No 
MuleSoft Anypoint Platform No 
SAP Store No 
Salesforce No 
ScienceLogic Yes 
SysTrack No 
UiPath No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

HCLSoftware

Country

India

Website

www.hcl-software.com/intelligent-operations/my-xalytics

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

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