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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

It is a hybrid cloud lifecycle management product empowering organizations to optimally govern, provision, monitor, and manage cloud infrastructure. HCL BigFix Cloud Lifecycle Management integrates data visualization and data exploration in an easy-to-use application, enables effective analysis and actionable insights for IaaS and PaaS resources. The data-driven recommendations and advisories from this product ensure that enterprise cloud ecosystems are constantly optimized in areas like utilization, efficiency, automation, and security

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Cherwell Software Yes 
HCL BigFix Yes 
Microsoft System Center Yes 
ServiceNow Yes 
AutoSys Workload Automation Yes 
Condeco Yes 
Matter Center for Office 365 Yes 
MuleSoft Anypoint Platform Yes 
MuleSoft RPA Yes 
Nexthink Yes 
SAP Store Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
SolarWinds Database Performance Analyzer Yes 
SysTrack Yes 
Terraform No 
Twilio Yes 
WorkFusion Yes 

Integrations

Cherwell Software Yes 
HCL BigFix Yes 
Microsoft System Center Yes 
ServiceNow Yes 
AutoSys Workload Automation No 
Condeco No 
Matter Center for Office 365 No 
MuleSoft Anypoint Platform No 
MuleSoft RPA No 
Nexthink No 
SAP Store No 
SAP SuccessFactors No 
Salesforce No 
SolarWinds Database Performance Analyzer No 
SysTrack No 
Terraform Yes 
Twilio No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

HCLSoftware

Founded

1991

Country

India

Website

www.hcl-software.com/bigfix/products/cloud-lifecycle-management

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

Cloud Cost Management

Cost Reduction Optimization Yes 
Dashboard Yes 
Data Import/Export Yes 
Data Storage Yes 
Data Visualization Yes 
Resource Usage Reporting Yes 
Roles / Permissions Yes 
Spend and Cost Reporting Yes 

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