Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
GURU is designed to be an easy-to-use system for installation and configuration. If you've previously installed software on your device, setting up GURU will feel equally effortless. In case you run into any challenges, don’t hesitate to seek assistance. To initiate the installation of GURU, start by downloading the GURU Console, which serves as the primary interface for the system and allows you to manage add-ins. Once you’ve successfully set up the console, you can enhance your system's capabilities by adding your desired functionalities through various add-ins. Feel free to explore the add-in library, download as many as you wish, and install them into the console, ensuring you are fully equipped and ready to use GURU! Additionally, the flexibility of GURU allows you to customize your experience continuously as new add-ins become available.
Description
storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.
API Access
Has API
API Access
Has API
Integrations
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata
Integrations
Google Cloud Contact Center AI
IBM watsonx Assistant
Operata
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cedesta Systems
Founded
2007
Country
United States
Website
www.cedesta.com/products.html
Vendor Details
Company Name
Content Guru
Founded
2005
Country
United Kingdom
Website
www.contentguru.com
Product Features
CMMS
Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning