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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

GURU is designed to be an easy-to-use system for installation and configuration. If you've previously installed software on your device, setting up GURU will feel equally effortless. In case you run into any challenges, don’t hesitate to seek assistance. To initiate the installation of GURU, start by downloading the GURU Console, which serves as the primary interface for the system and allows you to manage add-ins. Once you’ve successfully set up the console, you can enhance your system's capabilities by adding your desired functionalities through various add-ins. Feel free to explore the add-in library, download as many as you wish, and install them into the console, ensuring you are fully equipped and ready to use GURU! Additionally, the flexibility of GURU allows you to customize your experience continuously as new add-ins become available.

Description

storm® is a leading cloud Customer Experience platform built to simplify and scale modern CX operations. It delivers omni-channel, omni-data, and omni-AI capabilities through one unified interface. Organizations can manage voice, digital, social, and video interactions seamlessly across customer touchpoints. storm® is designed for reliability at scale and is trusted by mission-critical services such as emergency response organizations. The platform follows a modular approach, allowing businesses to build CX solutions tailored to their needs. AI-powered journey orchestration enables no-code service creation and real-time optimization. Integrated analytics provide deep visibility into customer interactions and performance. storm® connects customer data across systems to ensure agents always have the right information. Workforce engagement tools support quality management, scheduling, and coaching. storm® helps organizations deliver consistent, high-quality CX globally.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Cloud Contact Center AI No 
IBM watsonx Assistant No 
Operata No 

Integrations

Google Cloud Contact Center AI Yes 
IBM watsonx Assistant Yes 
Operata Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cedesta Systems

Founded

2007

Country

United States

Website

www.cedesta.com/products.html

Vendor Details

Company Name

Content Guru

Founded

2005

Country

United Kingdom

Website

www.contentguru.com

Product Features

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control Yes 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing Yes 
Scheduling Yes 
Service History Tracking No 
Technician Management No 
Work Order Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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