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Description
Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.
Description
PAR OPS™ serves as the control center for restaurant operations, consolidating critical functions into one unified, data-driven platform. Its Inventory module simplifies supply chain management, cuts waste, and ensures consistent food quality across locations. The Workforce module optimizes labor scheduling with advanced forecasting, helping operators reduce costs while improving staff satisfaction. Intelligence provides enterprise reporting, automated aggregation, and predictive analytics, while Coach delivers real-time KPI tracking and exception-based alerts to streamline daily management. Detect safeguards profitability with ticket-level theft detection and customizable alerts, while Recovery automates disputes with third-party delivery platforms like DoorDash and Uber Eats to reclaim lost revenue. Delivery insights further help operators manage DSP reconciliation, prevent downtime, and optimize performance. With features like Scan Assist, Prep Label Printing, and mobile-friendly scheduling, PAR OPS™ is both powerful and user-friendly. By saving operators 3–6% on food and labor costs, it proves its value as a scalable, future-ready operations solution.
API Access
Has API
API Access
Has API
Integrations
AllianceHCM
PAR
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GuestXM
Country
United States
Website
guestxm.com
Vendor Details
Company Name
PAR Technology
Founded
1968
Country
United States
Website
partech.com/products/par-ops/
