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Description
GuestPilot is an innovative, cloud-based platform that facilitates guest interactions and reservation management for independent accommodations such as hotels, inns, resorts, hostels, and venues offering day passes. This tool integrates automated responses via various channels like website chat, Instagram, Facebook Messenger, and phone, alongside a centralized inbox and a streamlined reservations process for staff. It is capable of addressing guest inquiries in both English and Spanish, providing booking links that are pre-filled with the desired dates and guest counts, and accommodating direct-booking requests. Additionally, hotel personnel can manage day pass offerings with set capacity limits, track payment confirmations, and distribute QR-code menus while directing event or group inquiries to the appropriate staff members. Accessible via the web, GuestPilot is designed to enhance the efficiency of lodging teams by consolidating inquiry management and booking processes into a single, cohesive workflow that seamlessly integrates with their existing guest service systems. This comprehensive approach not only simplifies operations but also improves overall guest satisfaction by ensuring timely and effective communication.
Description
Prime Host Partners offers a cloud-driven property management system and channel management solution designed for independent hotels, resorts, hostels, guesthouses, villas, and various other types of accommodation providers. This platform features a unified calendar that allows users to manage room rates, availability, reservations, and walk-ins while seamlessly connecting to online travel agencies and providing a direct booking engine. With its capability to process updates from linked channels, the system audits reservations and aids teams in analyzing discrepancies in booking prices and commissions. Staff members can efficiently handle changes across numerous rooms and dates, keep track of reservations, and utilize role-specific permissions to streamline operations. Additionally, it offers optional features such as pricing insights derived from booking history and AI-supported responses to guest reviews. The pricing structure is determined by the number of rooms in a property, eliminating any percentage fees on bookings. Furthermore, users can access this browser-based service via a progressive web app on their mobile devices, ensuring flexibility and convenience. Overall, Prime Host Partners equips accommodation operators with essential tools to enhance their management processes and improve guest experiences.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Agoda
No
Airbnb
No
Booking.com
No
Expedia
No
Hostelworld
No
Trip.com
No
Integrations
Agoda
Yes
Airbnb
Yes
Booking.com
Yes
Expedia
Yes
Hostelworld
Yes
Trip.com
Yes
Pricing Details
$8/room/month
Essentials costs $8 per room per month, with a $159 monthly minimum. Pro costs $13 per room per month, with a $359 monthly minimum. Onboarding is a one-time $590 fee, waived with annual billing, which includes two months free.
Free Trial
No
Free Version
No
Pricing Details
$59/property/mo + $1.50/room
Annual plan: $59 per month for 1 room or unit, $65 for 5, and $80 for 15. Monthly-billed plan: $70.80 for 1 unit, $78 for 5, and $96 for 15. Pricing is based on each property's unit count. Prices are shown in USD for reference; checkout is billed in Thai baht. No setup fee or booking commission.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fuly
Founded
2020
Country
United States
Website
guestpilot.win/
Vendor Details
Company Name
Prime Host Partners
Founded
2026
Country
Thailand
Website
primehostpartners.com/en
Product Features
Product Features
Hotel Channel Management
Inventory Management
No
Kill Switch
No
Promotions Management
No
Rate Management
No
Reservations Management
No
Restriction Management
No
