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Average Ratings 0 Ratings
Description
The GDPR Compliance application designed for Zendesk facilitates the deletion, anonymization, and retrieval of customer data within Zendesk environments. It boasts an array of essential features, including the capability to efficiently process thousands of tickets and contacts simultaneously, as well as the ability to merge user, ticket, and organizational data into comprehensive lists. Users can generate specific ticket and contact lists for mass processing, ensuring compliance by allowing for the deletion of personal data belonging to users or organizations. Additionally, the app ensures the confidentiality of sensitive information while providing options to compile and download data in CSV format. Users have the flexibility to edit information either individually or in bulk, while sensitive details like credit card numbers and phone numbers can be completely anonymized. The application also offers automation setup and scheduling for various processes, allows users to review statistics, and features an intuitive interface for ease of use. Furthermore, agents can submit requests for data processing, with permissions granted to them for executing these tasks, and it includes configurable options for tag anonymization within tickets. Overall, this app streamlines GDPR compliance efforts for organizations utilizing Zendesk.
Description
Quivr is an AI-powered application built natively into Zendesk, designed to optimize customer service operations by leveraging historical ticket data and information from internal systems. By ingesting past resolved tickets, Quivr smartly suggests precise, brand-aligned responses and can automatically send them to customers, greatly accelerating support workflows. This AI-driven automation can increase support team efficiency by up to 60%, allowing agents to focus on more complex issues. Quivr ensures all replies remain consistent with your company’s tone and standards, reducing the risk of miscommunication. It also drastically shortens response times, enhancing overall customer satisfaction. With full compliance to GDPR and SOC 2, Quivr prioritizes the security and privacy of customer data. Its seamless integration within Zendesk means teams can implement the solution quickly without disrupting existing processes. Quivr is an effective tool for businesses aiming to modernize their customer support with smart automation.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$41.70 organization/per month
Free Trial
No
Free Version
No
Pricing Details
Free
Pro: $1200/year
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Quivr
Founded
2024
Country
France
Website
www.quivr.app/
Product Features
GDPR Compliance
Access Control
No
Consent Management
No
Data Mapping
No
Incident Management
No
PIA / DPIA
No
Policy Management
No
Risk Management
No
Sensitive Data Identification
No