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Description
Groov is a platform focused on workplace science that gathers both passive and active data from the digital tools already utilized by your team, transforming that information into real-time insights aimed at empowering managers and leaders to intervene before problems arise. By analyzing communication trends, usage statistics, feedback, and behavior signals, Groov applies principles of behavioral science alongside generative AI to generate metrics such as the Groov Index, as well as identifying anomalies, zones of engagement, and potential hidden risks. Furthermore, it provides customized recommendations and prompts directly within managers' workflows, enabling them to enhance team resilience, boost performance, and effectively bridge the gap between insights and actionable steps. In addition, Groov features role-specific visibility for executives, contextual microlearning, personalized support, workshops, and coaching, while seamlessly integrating with various systems to enrich insights—all while ensuring top-tier security, encryption, and compliance standards are upheld. This comprehensive approach not only aids in proactive management but also fosters a culture of continuous improvement and adaptability within teams.
Description
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. Formerly Groove, it helps 1,400+ companies handle more customers with the team they already have.
Sender.net handles about 4,000 conversations a month and resolves 71% end to end. Covidence resolves 64% of support end to end with zero drop in accuracy. Proposify sees about 220 fewer tickets a month reach its team.
One workspace holds the shared inbox, live chat, knowledge base, analytics, customer records and workflows. Support Agent answers customers on every channel. Assist Agent drafts replies and takes the actions a rep approves. Background Agents flag churn risk, feature requests and knowledge gaps.
Helply runs its own support on the product. Two people now support roughly 1,400 customers, work that once took a team of six.
Every plan includes unlimited users, and AI work is billed in credits. Helply is SOC 2 Type II and GDPR compliant.
API Access
Has API
No
API Access
Has API
Yes
Integrations
HubSpot CRM
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Confluence
No
GitHub
No
Google Calendar
Yes
Google Cloud Platform
Yes
Jira
No
Microsoft 365
Yes
Integrations
HubSpot CRM
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Confluence
Yes
GitHub
Yes
Google Calendar
No
Google Cloud Platform
No
Jira
Yes
Microsoft 365
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49 per month
Plans from $49 a month. Unlimited users on every plan. AI work is billed in credits by complexity, in monthly blocks from 500 to 32,000 credits. 15% off annual billing. 14-day free trial with 1,000 credits, no card required.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Groov
Founded
2018
Country
New Zealand
Website
www.groovnow.com
Vendor Details
Company Name
Helply
Country
United States
Website
helply.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
