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Average Ratings 1 Rating
Description
GreetDock offers a cloud-based conversational platform designed specifically for B2B sales and support teams, online retailers, and agencies. This innovative tool merges live chat functionalities with browser-based voice and video communication, enabling co-browsing with visitor consent, along with a dedicated private chat space for team members within a shared conversation thread. Teams can monitor live website visitors, track their page interactions, and facilitate assistance by highlighting or pointing out elements on the screen; however, staff members are restricted from clicking or typing on behalf of visitors, and sensitive information fields are carefully concealed. The platform allows for call recordings, with transcripts and AI-generated summaries that are stored within visitor records for future reference. While AI can assist in drafting responses, each message is carefully reviewed and sent by a human operator to ensure quality and relevance. Additionally, a read-only MCP connection enables compatible AI systems to access selected conversation logs, transcripts, and visitor data through secure, revocable tokens with limited scope. Currently, GreetDock is in the private beta phase, where potential users undergo a compatibility assessment of their site prior to installation, with onboarding assistance provided by the GreetDock team to ensure a smooth transition. This comprehensive approach aims to enhance communication efficiency and improve customer engagement for businesses.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ChatGPT
Yes
Claude
Yes
Cursor
Yes
Facebook
No
Google Analytics
No
LinkedIn
No
Model Context Protocol (MCP)
Yes
NetSuite
No
Parsey
No
Salesforce Agentforce Service
No
Integrations
ChatGPT
No
Claude
No
Cursor
No
Facebook
Yes
Google Analytics
Yes
LinkedIn
Yes
Model Context Protocol (MCP)
No
NetSuite
Yes
Parsey
Yes
Salesforce Agentforce Service
Yes
Pricing Details
A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial
Yes
Free Version
No
Pricing Details
$19.95 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MB Helmar
Country
Lithuania
Website
greetdock.com
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes