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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

GreetDock offers a cloud-based conversational platform designed specifically for B2B sales and support teams, online retailers, and agencies. This innovative tool merges live chat functionalities with browser-based voice and video communication, enabling co-browsing with visitor consent, along with a dedicated private chat space for team members within a shared conversation thread. Teams can monitor live website visitors, track their page interactions, and facilitate assistance by highlighting or pointing out elements on the screen; however, staff members are restricted from clicking or typing on behalf of visitors, and sensitive information fields are carefully concealed. The platform allows for call recordings, with transcripts and AI-generated summaries that are stored within visitor records for future reference. While AI can assist in drafting responses, each message is carefully reviewed and sent by a human operator to ensure quality and relevance. Additionally, a read-only MCP connection enables compatible AI systems to access selected conversation logs, transcripts, and visitor data through secure, revocable tokens with limited scope. Currently, GreetDock is in the private beta phase, where potential users undergo a compatibility assessment of their site prior to installation, with onboarding assistance provided by the GreetDock team to ensure a smooth transition. This comprehensive approach aims to enhance communication efficiency and improve customer engagement for businesses.

Description

RolChat is a comprehensive web-based customer support solution that integrates live chat, email, messaging platforms, and ticket management into a unified team inbox. Support agents can access customer profiles, review past interactions, and understand order details all in one place as they respond to incoming inquiries. Additionally, the platform offers CRM functionalities to effectively handle contacts and leads. It features a knowledge base for website visitors, tools for tracking user behavior, automation capabilities, and analytical reports that detail response times and team productivity. Optional AI-driven tools assist with drafting responses, summarizing chats, translating communications, and identifying customer intent by leveraging linked provider accounts and API keys from the customer. RolChat’s interface supports multiple languages and includes a chat widget, as well as applications for both mobile and desktop devices. Subscription plans are structured per company and encompass various support channels, customer management solutions, and team collaboration tools, making it ideal for small to mid-sized support teams, especially in ecommerce and SaaS sectors. This versatility ensures that RolChat meets the diverse needs of its users while facilitating efficient communication and support management.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Anthropic No 
ChatGPT Yes 
Claude Yes 
Cursor Yes 
DeepSeek No 
Facebook Messenger No 
Gemini No 
HubSpot CRM No 
Instagram No 
LINE No 
MiniMax No 
Model Context Protocol (MCP) Yes 
OpenAI No 
Qwen No 
Salesforce No 
Segment No 
Telegram No 
Viber No 
WhatsApp No 
Zapier No 

Integrations

Anthropic Yes 
ChatGPT No 
Claude No 
Cursor No 
DeepSeek Yes 
Facebook Messenger Yes 
Gemini Yes 
HubSpot CRM Yes 
Instagram Yes 
LINE Yes 
MiniMax Yes 
Model Context Protocol (MCP) No 
OpenAI Yes 
Qwen Yes 
Salesforce Yes 
Segment Yes 
Telegram Yes 
Viber Yes 
WhatsApp Yes 
Zapier Yes 

Pricing Details

A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial Yes 
Free Version No 

Pricing Details

$19/company/month
Lite is $19 per company per month for up to 3 agents and 1 site, or $190 per year. There is no permanent free plan, and paid plans include a 30-day free trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MB Helmar

Country

Lithuania

Website

greetdock.com

Vendor Details

Company Name

Shifton Inc

Founded

2019

Country

United States

Website

rolchat.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives

No Alternatives