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Average Ratings 0 Ratings
Description
GreetDock offers a cloud-based conversational platform designed specifically for B2B sales and support teams, online retailers, and agencies. This innovative tool merges live chat functionalities with browser-based voice and video communication, enabling co-browsing with visitor consent, along with a dedicated private chat space for team members within a shared conversation thread. Teams can monitor live website visitors, track their page interactions, and facilitate assistance by highlighting or pointing out elements on the screen; however, staff members are restricted from clicking or typing on behalf of visitors, and sensitive information fields are carefully concealed. The platform allows for call recordings, with transcripts and AI-generated summaries that are stored within visitor records for future reference. While AI can assist in drafting responses, each message is carefully reviewed and sent by a human operator to ensure quality and relevance. Additionally, a read-only MCP connection enables compatible AI systems to access selected conversation logs, transcripts, and visitor data through secure, revocable tokens with limited scope. Currently, GreetDock is in the private beta phase, where potential users undergo a compatibility assessment of their site prior to installation, with onboarding assistance provided by the GreetDock team to ensure a smooth transition. This comprehensive approach aims to enhance communication efficiency and improve customer engagement for businesses.
Description
RolChat is a comprehensive web-based customer support solution that integrates live chat, email, messaging platforms, and ticket management into a unified team inbox. Support agents can access customer profiles, review past interactions, and understand order details all in one place as they respond to incoming inquiries. Additionally, the platform offers CRM functionalities to effectively handle contacts and leads. It features a knowledge base for website visitors, tools for tracking user behavior, automation capabilities, and analytical reports that detail response times and team productivity. Optional AI-driven tools assist with drafting responses, summarizing chats, translating communications, and identifying customer intent by leveraging linked provider accounts and API keys from the customer. RolChat’s interface supports multiple languages and includes a chat widget, as well as applications for both mobile and desktop devices. Subscription plans are structured per company and encompass various support channels, customer management solutions, and team collaboration tools, making it ideal for small to mid-sized support teams, especially in ecommerce and SaaS sectors. This versatility ensures that RolChat meets the diverse needs of its users while facilitating efficient communication and support management.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Anthropic
No
ChatGPT
Yes
Claude
Yes
Cursor
Yes
DeepSeek
No
Facebook Messenger
No
Gemini
No
HubSpot CRM
No
Instagram
No
LINE
No
Integrations
Anthropic
Yes
ChatGPT
No
Claude
No
Cursor
No
DeepSeek
Yes
Facebook Messenger
Yes
Gemini
Yes
HubSpot CRM
Yes
Instagram
Yes
LINE
Yes
Pricing Details
A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial
Yes
Free Version
No
Pricing Details
$19/company/month
Lite is $19 per company per month for up to 3 agents and 1 site, or $190 per year. There is no permanent free plan, and paid plans include a 30-day free trial.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
MB Helmar
Country
Lithuania
Website
greetdock.com
Vendor Details
Company Name
Shifton Inc
Founded
2019
Country
United States
Website
rolchat.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Alternatives
Alternatives
No Alternatives