Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
GreetDock offers a cloud-based conversational platform designed specifically for B2B sales and support teams, online retailers, and agencies. This innovative tool merges live chat functionalities with browser-based voice and video communication, enabling co-browsing with visitor consent, along with a dedicated private chat space for team members within a shared conversation thread. Teams can monitor live website visitors, track their page interactions, and facilitate assistance by highlighting or pointing out elements on the screen; however, staff members are restricted from clicking or typing on behalf of visitors, and sensitive information fields are carefully concealed. The platform allows for call recordings, with transcripts and AI-generated summaries that are stored within visitor records for future reference. While AI can assist in drafting responses, each message is carefully reviewed and sent by a human operator to ensure quality and relevance. Additionally, a read-only MCP connection enables compatible AI systems to access selected conversation logs, transcripts, and visitor data through secure, revocable tokens with limited scope. Currently, GreetDock is in the private beta phase, where potential users undergo a compatibility assessment of their site prior to installation, with onboarding assistance provided by the GreetDock team to ensure a smooth transition. This comprehensive approach aims to enhance communication efficiency and improve customer engagement for businesses.
Description
Radman is an online platform for live chat and customer support created by Alpha Online. It allows businesses to incorporate a chat widget on their sites, facilitating the management of customer interactions within a collaborative agent workspace. Teams benefit from features such as saved responses, internal notes, the ability to transfer conversations, access to visitor data, and comprehensive reporting tools. Additionally, users can connect with Telegram and utilize conversation translation, with features varying based on the chosen plan and setup. The workspace accommodates multiple websites, includes agent routing, enables conversation reviews, and allows for real-time supervision. Specifically designed for support and sales teams, Radman offers essential tools for effectively addressing website inquiries and ensuring coordinated responses to customer needs. This platform ultimately enhances communication efficiency and customer satisfaction for businesses aiming to improve their online engagement.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ChatGPT
Yes
Claude
Yes
Cursor
Yes
Model Context Protocol (MCP)
Yes
OpenAI
No
Telegram
No
Integrations
ChatGPT
No
Claude
No
Cursor
No
Model Context Protocol (MCP)
No
OpenAI
Yes
Telegram
Yes
Pricing Details
A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Trial
Yes
Free Version
No
Pricing Details
A 14-day free trial is available. Conversation translation requires a customer-provided OpenAI API key; separate OpenAI usage charges may apply.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
MB Helmar
Country
Lithuania
Website
greetdock.com
Vendor Details
Company Name
Alpha Online
Website
radman.chat
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No