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features
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support

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Description

Granite serves as a robust tool for managing risk effectively. Experience its capabilities for free and streamline compliance and governance without the hassle of spreadsheets. This digital platform is designed for contemporary risk management needs. Its intuitive interface allows for quick risk identification and assessment, making the implementation of corrective actions seamless. Automated reporting features facilitate the easy tracking of outcomes and achievement of objectives. Granite Risk Management enables straightforward identification and systematic evaluation of risks, making the corrective processes efficient. Users can swiftly pinpoint both threats and opportunities thanks to its functionality. The software aids in conducting proportional risk assessments with ease. Assigning risk management actions is a breeze with Granite, which also automates the promotion of these measures. Furthermore, generating current snapshots of the entire organization becomes a straightforward task with Granite Risk Management, ensuring that you stay ahead in today's dynamic environment. This comprehensive approach allows organizations to maintain agility and responsiveness in their risk management strategies.

Description

The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
X (Twitter) No 

Integrations

Facebook Yes 
X (Twitter) Yes 

Pricing Details

$47 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Granite Partners

Founded

2005

Country

Finland

Website

granitegrc.com

Vendor Details

Company Name

At the touch of a button

Founded

2013

Country

United Kingdom

Website

www.optiop.com

Product Features

GRC

Auditing Yes 
Disaster Recovery No 
Environmental Compliance No 
IT Risk Management Yes 
Incident Management Yes 
Internal Controls Management Yes 
Operational Risk Management Yes 
Policy Management No 

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) Yes 
Dashboard Yes 
Exceptions Management Yes 
IT Risk Management Yes 
Internal Controls Management Yes 
Legal Risk Management Yes 
Mobile Access Yes 
Operational Risk Management Yes 
Predictive Analytics No 
Reputation Risk Management Yes 
Response Management Yes 
Risk Assessment Yes 

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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