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Description
Begin your communication today to effectively connect with your guests at the ideal moment. Allow them to utilize their favorite messaging platforms, such as WhatsApp, Viber, Line, SMS, and Facebook Messenger, to engage with the hotel. Create an unparalleled and personalized communication experience that stands out. Manage multi-language interactions and various requests all on one interface. Grace permits multiple team members to assist your guests simultaneously, each operating from their own device while being seamlessly integrated with the PMS. Essential guest information is made readily available to staff, ensuring everything is refreshed accurately at the right time. By enhancing your engagement with guests, Grace elevates their satisfaction levels and provides you with invaluable analytical insights. Your property's primary landline number is transformed into a verified WhatsApp number, giving guests assurance about their communication partner. This system facilitates easy interaction, allowing you to inform guests, address their inquiries, share images, and even gauge their emotional state, thus fostering a more meaningful connection. Ultimately, this innovative approach to communication not only streamlines operations but also cultivates a hospitable atmosphere that keeps guests coming back.
Description
Empower your guests with the ability to easily access all hotel amenities right from their mobile devices. They can swiftly place orders, secure reservations, book hotel facilities, submit requests, and check their outstanding bills with just a few taps. Cater to even the most discerning visitors’ needs in a fraction of the time. Effectively receive and manage real-time requests from guests, directing them to the appropriate staff members. Stay on top of daily operations by monitoring orders, reservations, bookings, customer interactions, expenses, and much more. Gather and analyze valuable feedback regarding your services to enhance guest satisfaction. Address every challenge that arises and develop strategies to foster engagement. Install small Estimote beacons throughout your hotel to precisely track each guest's location and supervise the progress of internal tasks. Automatically deliver push notifications to guests' smartphones or smartwatches to greet them and keep them informed about nearby special offers or events. Enhancing the overall guest experience will lead to higher satisfaction and repeat visits.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
LINE
Viber
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nevotek
Founded
2001
Country
United States
Website
www.nevotek.com/grace
Vendor Details
Company Name
SimpleApps
Country
United States
Website
www.tourismart.co
Product Features
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
