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Description
Begin your communication today to effectively connect with your guests at the ideal moment. Allow them to utilize their favorite messaging platforms, such as WhatsApp, Viber, Line, SMS, and Facebook Messenger, to engage with the hotel. Create an unparalleled and personalized communication experience that stands out. Manage multi-language interactions and various requests all on one interface. Grace permits multiple team members to assist your guests simultaneously, each operating from their own device while being seamlessly integrated with the PMS. Essential guest information is made readily available to staff, ensuring everything is refreshed accurately at the right time. By enhancing your engagement with guests, Grace elevates their satisfaction levels and provides you with invaluable analytical insights. Your property's primary landline number is transformed into a verified WhatsApp number, giving guests assurance about their communication partner. This system facilitates easy interaction, allowing you to inform guests, address their inquiries, share images, and even gauge their emotional state, thus fostering a more meaningful connection. Ultimately, this innovative approach to communication not only streamlines operations but also cultivates a hospitable atmosphere that keeps guests coming back.
Description
Every visitor should be treated as if they are the sole guest of your establishment, recognizing that each individual brings their own uniqueness. To ensure they receive the experience they desire, offer tailored messages, suggestions, and promotions aimed at enhancing their day. With The Experience Engine (TE2), our guest experience management platform, you can achieve personalization on a large scale. Utilize your current customer information alongside real-time insights into location and behavior to provide personalized, context-aware content precisely when it matters most. By eliminating obstacles to purchasing and promoting in-house spending with targeted offers that perfectly match their needs, you can enhance guest satisfaction. Additionally, integrate existing guest data from various systems to gain a deeper understanding of their preferences and interactions within your venue, thereby enriching their overall experience. This holistic approach not only improves individual visits but also fosters long-term loyalty.
API Access
Has API
API Access
Has API
Integrations
Facebook Messenger
LINE
Viber
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nevotek
Founded
2001
Country
United States
Website
www.nevotek.com/grace
Vendor Details
Company Name
accesso
Country
United States
Website
www.accesso.com/solutions/guest-experience
