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Description
Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.
Description
STINGO provides a streamlined approach to managing potential customers, allowing you to generate and document leads while effectively engaging with both new and existing contacts, all while automating the transformation of leads into sales pipelines and facilitating the successful closure of lucrative deals. Additionally, the integrated IVR (Interactive Voice Response) Cloud Telephony feature within the CRM system allows for seamless automation and handling of customer phone interactions, utilizing a SIM-based solution that shifts your business communications to the cloud. Furthermore, STINGO is designed to cater to client needs with its automated ticketing system for complaints, ensuring that issues are organized and addressed according to specific requirements, while also offering tracking and validation of complaints through SMS and email notifications, thereby enhancing customer retention strategies and overall satisfaction. This comprehensive system not only supports businesses in managing leads and complaints but also significantly improves communication efficiency with clients.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GovMetric
Country
United Kingdom
Website
www.govmetric.com
Vendor Details
Company Name
Stingo
Country
India
Website
www.stingosales.com
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management